Provisioning & Construction Support Specialist

Gateway Fiber, LLC; O’Fallon (MO); On-site; USD 48,000 - 72,000; Full time

Job summary

Gateway Fiber, LLC is seeking a fully qualified Construction Support Specialist to join our team in the Greater St. Louis area with an immediate start.

This role focuses on handling construction-related customer inquiries and coordinating with service teams as projects progress from start to finish. The position requires collaboration with customer service and construction operations, helping to streamline workflows, onboard CSRs, create customer tickets, and contribute to overall customer

Qualifications

• High school diploma or equivalent; an associate’s degree is preferred.
• 1–3 years in customer support, ideally in construction/telecom.
• Ability to troubleshoot construction-related customer concerns.
• Strong communication and interpersonal skills.
• Excellent organization and documentation skills.
• Experience with ticketing systems and CRM is a plus.

Responsibilities

• Manage construction-related customer inquiries, ensuring timely and efficient responses to questions or issues related to ongoing or completed construction projects.
• Function as a liaison to coordinate escalation processes between customer service and construction operations teams to resolve project-related issues that may impact customers.
• Collaborate with cross-functional teams, including construction project managers, to streamline communication and address service improvements that benefit both customers and internal teams.
• Support efforts to simplify and improve construction-related customer service processes and workflows, proactively identifying opportunities to enhance the customer experience throughout the construction process.
• Support onboarding and training efforts for CSRs by sharing best practices and providing guidance on handling construction-specific customer concerns and troubleshooting.
• Work to create customer tickets when necessary.
• Perform other duties as assigned, contributing to overall customer satisfaction and team success.

Skills

Customer support

Communication

Critical thinking

Organizational skills

CRM software

Education

High school diploma

Associate’s degree (Business/ Construction Management or related field)

Tools

Ticketing systems

CRM software

Job description

Gateway Fiber, LLC is seeking a fully qualified Construction Support Specialist to join our team in the Greater St. Louis area with an immediate start.

This role focuses on handling construction-related customer inquiries and coordinating with service teams as projects progress from start to finish. The position requires collaboration with customer service and construction operations, helping to streamline workflows, onboard CSRs, create customer tickets, and contribute to overall customer