Provider Support Specialist

STChealth; Phoenix (AZ); Hybrid; USD 40,000 - 70,000; Full time

Job summary

In dieser spannenden Rolle als Provider Support Specialist werden Sie Teil eines engagierten Teams, das außergewöhnlichen Kundenservice für öffentliche Gesundheits- und medizinische Fachkräfte bietet. Sie helfen bei der Lösung technischer Probleme und tragen dazu bei, dass kritische Patientenakten sicher und effizient verwaltet werden. In einem dynamischen Umfeld, das auf Zusammenarbeit und Innovation setzt, haben Sie die Möglichkeit, einen bedeutenden Einfluss auf die Gesundheit von Gemeinschaften in den USA zu haben. Mit hervorragenden Schulungen und einer unterstützenden Teamatmosphäre sind Sie bestens gerüstet, um in dieser schnelllebigen und herausfordernden Position erfolgreich zu sein.

Benefits

100% vom Unternehmen bezahlter medizinischer Plan

401(k) Matching

Bezahlte Elternzeit

Flexibilität für Remote-Arbeit

Lässige Kleiderordnung

Hundetage

Fokus auf Wohlbefinden

Unbegrenzte Freiwilligenstunden

Große Menge an bezahltem Urlaub

Qualifications

• Erfahrung im Kundenservice, insbesondere im Call-Center-Bereich.
• Fähigkeit, Software-Systeme zu verstehen und technische Probleme zu lösen.

Responsibilities

• Bearbeitung eingehender Serviceanfragen über verschiedene Kanäle.
• Dokumentation von Problemen und Lösungen im Ticketsystem.

Skills

Kundenservice

Technische Problemlösung

Dokumentation

Bilingual-Spanish

Tools

Ticket-System

Job description

As a Provider Support Specialist with STChealth, you will be part of a small customer service team that delivers exceptional support to public health and medical professionals throughout the United States who depend on our systems for critical patient records. As you help resolve a variety of technical issues, you will have the opportunity to make a significant impact to not only STChealth and our customers, but also on the lives of people across the nation.

What You Will Do

• Handle inbound service requests (via phone, chat, e-mail or ticket system) from external end users of our software systems, while simultaneously documenting the issues and resolutions within our ticket system.
  
  • Identify problems, research solutions, provide answers to clients and close requests upon resolution.
  • Escalate requests to resolution groups as necessary, monitor the status of open incidents, and ensure clients receive progress updates and confirmation of issue resolution.
• Improve client reference materials by writing and maintaining documentation.
• Improve system performance by identifying and solving problems.
• Above all, wow our clients with every interaction!

What You Can Expect

• This job will be fast-paced, as you will be addressing inquiries back-to-back throughout your day.
• This position will be complex, as you work with customers in different states with various processes and legal requirements.
• You will rely on excellent training and reference materials that will continue to build your job knowledge and industry expertise.
• You will be part of a highly supportive and interactive team environment, where your peers will help whenever needed.
• You will feel fulfilled by your job, as you will personally help our clients ensure the health of their patients and communities.
• You will feel inspired by the work we do as a company, and the role we play in addressing the public health needs of the nation.

About You

• You are committed to providing exceptional customer service, demonstrated through tactful, continual and effective oral communications with customers, and by your extensive, clear and timely written documentation of issue statuses and reports.
• You understand software systems and how clients use them.
• You have good troubleshooting skills, are willing to dig into issues to find the root cause, and are committed to seeing issues through to resolution.
• You can work an 8-hour shift between the hours of 5am and 6pm Mountain-Arizona time.
• You can provide occasional coverage on holidays and weekends, with advance notice, as needed.
• You have call center customer service experience.
• Bilingual-Spanish is an added plus.

About Us

Named one of Arizona’s Top Workplaces, we are a highly engaged group of people, motivated and inspired by each other, and passionate about the collective work we do in creating intelligent solutions for healthier communities all over the world.

Located in the Warehouse District, we are proud to be part of the dynamic and creative PHX Core Innovation Hub. We have an open-office layout with lots of room for collaboration and inspiration that feeds all the great ideas that start here.

Our benefits are outstanding. Some highlights include a 100% company-paid medical plan, 401(k) matching, paid new parent leave, flexibility to work remotely, casual dress, dog days, a focus on well-being, unlimited volunteer hours, and an amazing amount of paid time off.

Apply today to join our team!

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Must be a United States citizen or have authorization to work in the United States as defined by the Immigration Act of 1986. STChealth is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected Veteran status.