Provider Support Specialist

Chrysalis Psychiatry; Albuquerque (NM); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K matching

Collaborative work environment

Job summary

Chrysalis Psychiatry is hiring a Provider Support Specialist for our Albuquerque, NM office. This in-office role supports both clinical and front office operations to ensure smooth patient flow and accurate documentation.

You will assist clinicians with procedures, coordinate prior authorizations, manage patient intake and scheduling, and maintain EMR records with high accuracy. A proactive, patient-focused attitude is essential in a collaborative setting.

Qualifications

• Excellent verbal and written communication with patients and staff.
• Proficiency in MS Office and EMR systems preferred.
• Ability to work under pressure while providing excellent service.

Responsibilities

• Perform patient intake, vital signs, and EMR documentation.
• Conduct UA drug screens and assist with clinical tasks.
• Coordinate medication-related activities and prior authorizations.
• Check patients in/out and manage scheduling.
• Maintain accurate patient records and documentation workflows.
• Collaborate with clinical and administrative teams to support operations.

Skills

Excellent verbal and written comunicat

MS Office proficiency

EMR experience

Ability to work under pressure

Independently completes tasks

Education

High school diploma or GED

Medical assistant certification preferred

Tools

EMR software

Microsoft Office

Job description

Position: Provider Support Specialist

Company: Chrysalis Psychiatry

Location: Albuquerque, NM | On Site

Job Type: Full-time

Chrysalis Psychiatry is a growing outpatient mental health practice in Albuquerque, New Mexico. We believe very strongly in the importance of having a safe place to heal from emotional trauma, and in providing high quality, evidence-based treatment. We offer a variety of mental health services including medication management and interventional treatments for PTSD, depression, and other mental illnesses.

We are seeking a dedicated and compassionate Provider Support Specialist to join our team in New Mexico. This is an in-office position, offering the opportunity to work in a collaborative and supportive environment. The Provider Support Specialist supports both clinical and front office operations to ensure efficient patient flow, accurate documentation, and high-quality patient care. This role is responsible for coordinating patient services, supporting providers with clinical tasks, and maintaining compliance with healthcare standards.

Job Duties Performed:

Patient Care & Clinical Support

• Perform patient intake, including vital signs and documentation in EMR
• Conduct UA drug screens and other assigned patient tests
• Assist providers with clinical procedures, including TMS treatments
• Ensure accurate and timely completion of patient diagnostic documentation

Medication & Authorization Coordination

• Submit prior authorizations for medications and TMS in a timely manner
• Process prescription refill requests accurately and efficiently
• Communicate with providers, pharmacies, and patients regarding medication needs

Front Office & Patient Experience

• Check patients in and out, ensuring a smooth and welcoming experience
• Answer phones and manage scheduling for new and existing patients
• Maintain professionalism and high-quality customer service in all interactions

Documentation & Administrative Accuracy

• Maintain accurate and complete patient records in EMR
• Manage patient forms and ensure proper documentation workflows
• Support overall clinic organization and operational efficiency
• Process all medical record transfers.

Compliance & Team Collaboration

• Follow all company policies, procedures, and healthcare regulations
• Collaborate with clinical and administrative team members to support clinic operations
• Maintain reliability, professionalism, and accountability in all duties
• Maintain compliance with all company policies and procedures
• Perform related duties as assigned by supervisor

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with internally and with patients.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook), experience with electronic medical records strongly preferred
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• High school diploma or GED required
• Training/certification as a medical assistant preferred

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to talk, listen and speak clearly on telephone

Compensation & Benefits:

• $20.00 per hour
• Medical, dental, vision insurance
• 401K matching retirement plan
• Supportive and collaborative work environment.