Provider Support & Claims Specialist

Curana Health, Inc.; United States; Remote; USD 42,000 - 58,000; Full time

Job summary

Curana Health, Inc. is seeking a dedicated Shared Services Contact Center Specialist to join our national operations.

You’ll handle inbound calls, chats, emails and faxes from healthcare providers, delivering timely, accurate answers on authorizations, claims and provider services. You’ll document interactions, navigate our provider portal, and guide colleagues through enrollment and credentialing status checks, eligibility and benefits.

Qualifications

• High school diploma or equivalent (required).
• 2+ years of experience in a healthcare contact center or customer service role.
• Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred.
• Strong verbal and written communication skills.
• Ability to navigate multiple systems and databases accurately.
• Excellent organization, time management, and follow-through skills.
• Independent problem-solving and decision-making ability.

Responsibilities

• Respond to provider inquiries with professionalism and accuracy.
• Researching and resolving claim and payment questions.
• Assisting with provider enrollment and credentialing status updates.
• Verifying eligibility and benefits.
• Supporting network participation inquiries.
• Troubleshooting technical issues within the provider portal.
• Documenting and tracking interactions to ensure quality and compliance.

Skills

Customer service

Healthcare knowledge

Effective communication

Multitasking

Education

High school diploma or equivalent

Tools

Provider portal

Job description

Curana Health, Inc. is seeking a dedicated Shared Services Contact Center Specialist to join our national operations.

You’ll handle inbound calls, chats, emails and faxes from healthcare providers, delivering timely, accurate answers on authorizations, claims and provider services. You’ll document interactions, navigate our provider portal, and guide colleagues through enrollment and credentialing status checks, eligibility and benefits.