Provider Support Assistant - Neuro Ophthalmology

Duke Health; Durham (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Duke Health's Department of Neuro Ophthalmology in Durham is seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

You will schedule and reschedule patients, manage referrals, answer calls, process paperwork (FMLA, school/work notes, insurance), and help keep the clinic on track with timely communications. This role supports a coordinated ophthalmology team in a fast-paced specialty setting.

Qualifications

• High school diploma or equivalent required.
• One year of clerical, office support, or related experience preferred.

Responsibilities

• Schedule and reschedule patients based on faculty’s template.
• Monitor schedules and decompress overbooked clinics by rescheduling patients as necessary.
• Monitor schedules to ensure patients are scheduled correctly and reschedule patients as needed.
• Answer patient phone calls.
• Manage patient referrals.
• Manage in basket messages/requests.
• Request new patient notes prior to appointment.
• Ensure all paperwork (FMLA, school/work notes, insurance paperwork) is completed and returned to the patient in a timely manner.
• Create and mail new patient information packets.
• Print and mail patient No-Show letters.
• Submit Schedule Change Request form when bumping, adding or making template edits for faculty.

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

JOB LOCATION

Department of Neuro Ophthalmology – 2351 Erwin Road, Durham, NC 27705

Job Summary

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

Clinical Responsibilities

• Schedule and Reschedule patients based on faculty’s template
• Monitor schedules and try to decompress overbooked clinics by rescheduling patients as necessary
• Monitor schedules to ensure patients are scheduled correctly and reschedule patients as needed
• Answer patient phone calls
• Manage patient referrals
• Manage in basket messages/requests
• Request new patient notes prior to patients appointment
• Ensure all paperwork (FMLA, school/work notes, insurance paperwork) is completed and returned to the patient in a timely manner
• Create and mail new patient information packets
• Print and mail patient No-Show letters
• Submit Schedule Change Request form when bumping, adding or making template edits for faculty

Administrative Responsibilities

• Manage providers Outlook Calendar
• Licensures – keep all licenses up-to-date for your faculty
• Process provider reimbursements in a timely manner
• Submit providers time away in QGenda
• Screen mail and handle appropriately
• Attend scheduled division meetings
• Provide coverage for other retina staff assistants when they are out of the office

Job Eligibility Requirements

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.