Provider Success Strategist

DFW Healthcare MSO LLC; Addison (TX); Remote; USD 65,000 - 90,000; Full time

Job summary

Kids for the Future is seeking a Customer Success Manager to empower healthcare providers with our SaaS platform. You will guide onboarding, ensure adoption, and protect customer retention across a growing provider network.

In this remote-friendly role, you will manage relationships, analyze usage data, and collaborate with product, support, and sales to deliver integrated solutions. A healthcare/business background and 3–5 years of SaaS experience are preferred.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or related field.
• 3–5 years of experience in customer success, account management, or client relations within software.
• Proven track record of improving customer retention and driving product adoption.
• Experience using CRM software to track health scores, interactions, and renewals.
• Deep healthcare industry knowledge and ability to explain complex concepts clearly.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Drives onboarding by coordinating seamless technical and operational setup for new healthcare providers.
• Manages client relationships through regular check-ins, proactive communication, and strategic business reviews.
• Leverages account management techniques to identify expansion opportunities and secure renewals.
• Applies data analysis to track provider usage patterns, spot adoption gaps, and recommend corrective action.
• Champions customer success by resolving escalated issues swiftly and advocating for provider needs internally.
• Leads cross-functional teams across product, support, and sales to deliver unified solutions for complex provider challenges.

Skills

Customer success

Account management

CRM proficiency

Data analysis

Healthcare knowledge

Communication

Education

Bachelor's degree in Healthcare Administration, Business, or related field

Tools

CRM software (e.g., Salesforce)

Job description

Kids for the Future is seeking a Customer Success Manager to empower healthcare providers with our SaaS platform. You will guide onboarding, ensure adoption, and protect customer retention across a growing provider network.

In this remote-friendly role, you will manage relationships, analyze usage data, and collaborate with product, support, and sales to deliver integrated solutions. A healthcare/business background and 3–5 years of SaaS experience are preferred.