Provider Success Associate (Remote)

Rula; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Remote work

Health benefits

401(k) plan

Paid parental leave

Wellness stipend

Home office stipend

EAP

Job summary

Rula, a remote-first mental healthcare company, is hiring a Provider Success Associate to build strong partnerships with providers, manage a portfolio, and drive engagement and growth.

You will collaborate across teams to remove barriers, use data to show impact, and help providers grow their practices while supporting Rula’s mission to improve access to care.

This full-time role requires 2+ years in customer success or account management, excellent communication, and strong organizational skills.

Qualifications

• Equivalent of 2+ years in Customer Success, Account Management, Sales, or similar.
• Experience in external customer-facing roles with clear written and verbal communication.
• Experience working in cross-functional environments with internal and external stakeholders.
• Experience managing an individual book of business independently with strong organization.
• Experience understanding and communicating key metrics.

Responsibilities

• Manage a personal portfolio of providers and build strong partnerships.
• Use consultative problem-solving and data to drive provider engagement and growth.
• Collaborate across teams to improve the provider experience.
• Track and communicate key metrics to demonstrate impact.

Skills

Customer Success

Account Management

Communication

Cross-functional Collaboration

Time Management

Book of Business Management

Stakeholder Communication

Sales Awareness

Tools

Salesforce CRM

Job description

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

As a Provider Success Associate, you’ll serve as a trusted partner to providers, building meaningful relationships and helping them get the most out of their partnership with Rula. You’ll manage your own portfolio, using consultative problem-solving, relationship management, and data to understand provider goals, remove barriers, and identify opportunities to grow their practice. You’ll combine relationship management, consultative problem-solving, and data to drive provider engagement, retention, and growth while collaborating across teams to continuously improve the provider experience. It’s a role where you can see the impact of your work firsthand - helping providers build thriving practices, delivering measurable outcomes, and advancing Rula’s mission to make mental healthcare work for everyone.

Required Qualifications

• Equivalent of 2+ years of experience in Customer Success, Account Management, Sales or similar fields.

• Experience working in an external customer facing role where effective and succinct communication (written and verbal) is crucial

• Experience working in cross-functional professional environment with both internal and external stakeholders

• Experience maintaining an individual book of business independently, requiring strong organization skills for success

• Experience understanding, interpreting, communicating, and impacting key metrics

Preferred Qualifications

• CRM Experience (preferably Salesforce)

• Experience working in a high-growth start-up environment.

• Experience working in healthcare

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Supporting your mental and physical health

• Quarterly department stipend: Fun team-building activities or in-person gatherings

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses

• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.