Provider Success Associate

Rula; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Remote work from US

Self-care weeks

401(k) plan

Health, dental, and vision insurance

Paid parental leave

Employee Assistance Program (EAP)

Home office equipment

Non-geo-locked pay

Job summary

Rula is seeking a Provider Success Associate to serve as a trusted partner to providers and help them maximize the value of the partnership.

You will manage your own portfolio, using consultative problem-solving, relationship management, and data to understand provider goals, remove barriers, and grow their practice. This role collaborates across teams to improve the overall provider experience and deliver measurable outcomes for Rula’s mission.

Qualifications

• 2+ years of experience in Customer Success, Account Management, Sales or similar fields.
• Experience working in cross-functional professional environment with both internal and external stakeholders.
• Experience understanding, interpreting, communicating, and impacting key metrics.
• Experience maintaining an individual book of business independently, requiring strong organization skills for success.
• Experience working in an external customer facing role where effective and succinct communication (written and verbal) is crucial.
• Experience working in a high-growth start-up environment.
• CRM Experience (preferably Salesforce).
• Experience working in healthcare.

Responsibilities

• Build meaningful relationships with providers and help them achieve their goals.
• Manage your own portfolio, using consultative problem-solving and data to drive engagement, retention and growth.
• Collaborate across teams to continuously improve the provider experience.
• Drive provider engagement and growth while removing barriers and identifying opportunities.
• Deliver measurable outcomes and advance Rula’s mission to improve mental healthcare for everyone.

Skills

Customer Success

Account Management

Sales

Cross-functional collaboration

Stakeholder management

Metrics analysis

Book of business management

Communication

Healthcare experience

Tools

Salesforce

Job description

• As a Provider Success Associate, you’ll serve as a trusted partner to providers, building meaningful relationships and helping them get the most out of their partnership with Rula
• You’ll manage your own portfolio, using consultative problem-solving, relationship management, and data to understand provider goals, remove barriers, and identify opportunities to grow their practice
• You’ll combine relationship management, consultative problem-solving, and data to drive provider engagement, retention, and growth while collaborating across teams to continuously improve the provider experience
• It’s a role where you can see the impact of your work firsthand - helping providers build thriving practices, delivering measurable outcomes, and advancing Rula’s mission to make mental healthcare work for everyone

Benefits

• The ability to work remotely from any location in the US
• Two company-wide shut-down weeks a year for self-care
• Access to 401(k) personal retirement plan
• Medical, dental, and vision employer insurance plans
• Paid parental leave to support you and your family
• Employee Assistance Programs (EAP) through our insurance
• The equipment you need for your home office
• Pay and benefits that aren’t geo-locked

Qualifications

• Equivalent of 2+ years of experience in Customer Success, Account Management, Sales or similar fields
• Experience working in cross-functional professional environment with both internal and external stakeholders
• Experience understanding, interpreting, communicating, and impacting key metrics
• Experience maintaining an individual book of business independently, requiring strong organization skills for success
• Experience working in an external customer facing role where effective and succinct communication (written and verbal) is crucial
• Experience working in a high-growth start-up environment
• CRM Experience (preferably Salesforce)
• Experience working in healthcare