Provider Success Account Manager

Sesame; New York (NY); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Sesame is looking for a motivated team player to help revolutionize healthcare access. In this role, you'll manage relationships with affiliated doctors and ensure smooth operations. You'll work within a fast-paced and flexible environment, offering competitive compensation and opportunities for growth.

Benefits

Competitive total compensation package

Generous, flexible vacation policy

Comprehensive health care coverage options

Significant opportunities for professional growth

Qualifications

• 1-4 years of experience in a sales, account management, customer service or similar role.
• Experience in consulting and/or healthcare preferred.
• Ability to work collaboratively and in a cross-functional capacity.

Responsibilities

• Serve as the main point of contact between Sesame and its doctors.
• Manage provider onboarding and support.
• Act as a liaison for product feedback from healthcare providers.

Skills

Excellent communication skills

Analytical skills

Attention to detail

Self-motivated

Job description

About Sesame

We’re Sesame and we’re building a transformative health care marketplace that makes it easier and more affordable for all Americans to access high-quality health care.

Our all-star team is primed for the journey of re-shaping American health care to put people like you and your family first. Unaffordable, hard-to-navigate health care is what keeps us up at night.

We believe everyone should be able to get high-quality care for a fair price. That’s why we work with doctors who share our vision of giving people a better way to get the care they need—without the stress, frustrations, and rip-offs of the current system.

We’re passionate about creating a new kind of health care economy that works for everyday people, and this is just the beginning. We’re proud to have teams across the U.S. and in Berlin and have raised nearly $100 million in funding to grow U.S. operations.

Want to help? Join our team.

About the Role

We’re looking for an analytical, personable and meticulously organized team player with a demonstrated interest in healthcare, tech, or consumer businesses. The ideal candidate for this role is up for a challenge, loves starting from scratch, and is hungry to join an early stage company poised to grow quickly. You will be responsible for helping us hit the ground running on launch and as an early hire, you'll also get a front row seat to the action.

Key Responsibilities

• Serve as the main point of contact between Sesame and its doctors, affiliates, partners, or any other account working closely with the Provider Success team to address issues and updates in a timely manner
• Establish a trusted relationship with Sesame affiliated doctors and other partners, managing their experience as they move through the engagement lifecycle (from signing up, to seeing patients, to managing prescriptions and follow-ups)
• Own provider credentialing, onboarding, and support – including identifying and implementing improvements where possible (e.g., creating new onboarding content as new features are released)
• Collaborate with product team, acting as a liaison to deliver feedback from Sesame-affiliated doctors and help push the product forward
• Support strategic initiatives and engagement as needed

Your Profile

• 1-4 years of experience in a sales, account management, customer service, or similar client-facing role
• Previous experience in consulting and/or healthcare fields preferred
• Excellent communication skills
• Strong analytical skills with attention to detail
• Ability to develop and standardize operational processes from scratch with an eye towards constantly improving efficiency
• Comfortable with technology and able to learn new systems quickly
• Ability to work collaboratively and work in a cross-functional capacity
• Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines
• You care about making seeing a doctor easier and more wallet-friendly for everyone

What Sesame Offers

• Competitive total compensation package with generous, flexible vacation policy, comprehensive health care coverage options, and benefits
• A flexible, hybrid-first work environment with teams across the US (New York, Boston) and a strong company culture
• Significant opportunities for professional growth at a rapidly growing start-up and making a real impact on the future of health care

How to Apply

Send your resume and a cover letter outlining your relevant experience to Sesame via the link below or directly from our hiring page . We look forward to hearing from you!

Sesame is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.