Provider Success Account Manager

sesamecare.com; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An early-stage company is looking for a motivated and organized recent graduate to join their dynamic team. In this role, you will be the key point of contact for doctors and partners, ensuring a smooth onboarding experience and fostering strong relationships. You will collaborate with various teams to enhance operational processes and provide valuable feedback to improve core products. This is a fantastic opportunity to be part of a growing organization where your contributions will make a significant impact on making healthcare more accessible and affordable for everyone. If you're ready to take on a challenge and grow with us, we want to hear from you!

Qualifications

• 1-4 years in sales, account management, or customer service roles.
• Strong analytical and communication skills are essential.

Responsibilities

• Serve as the main contact for doctors and partners, addressing issues promptly.
• Develop and lead onboarding processes for accounts and partners.

Skills

Analytical Skills

Communication Skills

Customer Service

Sales Strategies

Operational Process Development

Education

Bachelor's Degree

Tools

CRM Software

Communication Tools

Job description

You're an analytical, personable and meticulously organized recent graduate with a demonstrated interest in either healthcare, tech, or consumer businesses. You're also up for a challenge, love starting from scratch, and are hungry to join an early stage company poised to grow quickly. You will be responsible for helping us hit the ground running on launch and as an early hire, you'll also get a front row seat to the action.

Key Responsibilities

1. Serve as the main point of contact between Sesame and its doctors, affiliates, partners, or any other account working closely with the Customer Service team to address issues and updates in a timely manner.
2. Work across the accounts and business development team, supporting engagement and different sales strategies.
3. Establish a trusted relationship with our doctors and other partners, managing their experience as they move through the engagement lifecycle.
4. Develop and lead the onboarding process for our accounts (including affiliates and other partners).
5. Work closely with our business development team to establish key processes through the sales lifecycle to ensure a successful onboarding experience.
6. Provide feedback to the product management and engineering teams to help improve Sesame’s core products.
7. Support strategic initiatives and engagement as needed.

Your Profile

1. 1-4 years of experience in a sales, account management, customer service, or similar client-facing role.
2. Previous experience in consulting and/or healthcare fields preferred.
3. Excellent communication skills.
4. Strong analytical skills with attention to detail.
5. Ability to develop and standardize operational processes from scratch with an eye towards constantly improving efficiency.
6. Comfortable with technology and able to learn new systems quickly.
7. Ability to work collaboratively and work in a cross-functional capacity.
8. Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines.
9. You care about making seeing a doctor easier and more wallet-friendly for everyone.