Provider Services Representative

Metropolitan Jewish Health System, Inc.; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Metropolitan Jewish Health System, Inc. seeks a dedicated customer service representative to manage high volume incoming calls and emails. The role involves problem-solving and maintaining professionalism, ensuring quality service for patients and members.

Candidates should have a High School Diploma and 3-4 years of customer service experience in a healthcare setting. Knowledge of Medicare and Medicaid is preferred, and applicants must live in the tri-state area.

Qualifications

• 3-4 years of experience in customer service within a healthcare environment.
• Prior experience with Medicare, Medicaid, or health insurance is preferred.

Responsibilities

• Manage high volume incoming calls and emails.
• Problem solve and research solutions for the caller.
• Log all calls into the computer with details of the call.

Skills

Customer service skills

Problem-solving abilities

Communication skills

Education

High School Diploma or equivalent

Job description

The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.

You will:

• Manage high volume incoming calls, and emails
• Problem solve and research solutions for the caller
• Log all calls into computer with details of the call
• Work within multiple systems with dual screen monitors
• Maintain a professional dialogue while handling difficult situations with callers

Qualifications

• High School Diploma or equivalent
• Must live in the tri-state area
• 3-4 years of experience in customer service in a healthcare environment
• Prior experience in one or more of the following: Medicare, Medicaid, health insurance, geriatric population and or utilization/care management process is preferred.