Provider Services Manager

Equus; Wichita Falls (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Equus Workforce Solutions in Texas seeks a Training Manager to coach Provider Services staff and design training programs, driving continuous quality improvement. You will serve as a Registered Trainer, maintaining TECPDS expertise and lead efforts to improve instructional practices.

This role requires a Bachelor’s degree, supervisory experience, and willingness to complete the Texas Rising Star Mentor Program.

Qualifications

• Bachelor's Degree or equivalent experience.
• Experience organizing, planning and developing program operations at a supervisory level.
• Demonstrated customer service skills; excellent leadership and interpersonal skills.
• Must be willing to complete Texas Rising Star Mentor Program via CLI Engage.
• Experience in social services relating to parents, children, and providers in child care.
• Must possess and maintain valid Texas driver’s license and insurability as required.

Responsibilities

• Provide coaching and mentorship to staff to support continuous quality improvement and professional growth.
• Design, develop, and deliver training programs to enhance knowledge and best practices.
• Serve as a Registered Trainer and maintain TECPDS expertise.
• Obtain and maintain Texas Rising Star Mentor certification.
• Partner with child care providers to identify training needs and develop learning opportunities.
• Lead professional development initiatives to strengthen provider quality and staff performance.
• Collaborate to analyze data and implement strategies that support child development and improve practices.
• Promote early childhood education programs to community partners and stakeholders.
• Manage provider caseloads and ensure compliance with program requirements.
• Develop, coordinate, and facilitate workshops and training events.
• Provide consultation and technical assistance to providers and staff.
• Evaluate training effectiveness and implement continuous improvement strategies.

Skills

Leadership

Customer service

Training design

Data analysis

Project coordination

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Provide coaching and mentorship to Provider Services staff, classroom teachers, and administrators to support continuous quality improvement and professional growth.
• Design, develop, and deliver training programs that enhance knowledge, skills, and best practices for providers and staff.
• Serve as a Registered Trainer and maintain expertise in the Texas Early Childhood Professional Development System (TECPDS).
• Obtain and maintain certification as a Texas Rising Star Mentor through required professional development activities.
• Partner with child care providers to identify training needs and develop targeted learning opportunities.
• Lead professional development initiatives that strengthen provider quality and staff performance.
• Collaborate with mentors, administrators, and educators to analyze data and implement strategies that support child development and improve instructional practices.
• Promote early childhood education programs and services to community partners, providers, and stakeholders.
• Manage provider caseloads and ensure compliance with applicable program requirements and standards.
• Develop, coordinate, and facilitate workshops, training events, and other educational activities.
• Provide consultation, guidance, and technical assistance to providers, educators, and Provider Services staff.
• Evaluate training effectiveness and implement continuous improvement strategies to enhance learning outcomes.
• Maintain accurate program records, documentation, and reporting requirements.
• Identify operational challenges and recommend solutions to improve efficiency and service delivery.
• Foster strong relationships with providers, staff, community partners, funding entities, and other stakeholders.
• Support department goals through collaboration, innovation, and continuous process improvement.

Qualifications

• Related Bachelor's Degree from an accredited college or university or equivalent experience
• Experience organizing, planning and developing program operations at a supervisory level
• Demonstrated customer service skills Excellent leadership, interpersonal and human resource management skills
• Must be willing to complete Texas Rising Star Mentor Program via CLI Engage
• Must have experience in social services skills relating to parents, children, and providers in the child care industry.
• Must possess and maintain valid Texas motor vehicle operator's permit of appropriate classification and endorsement as required. Must agree to maintain a satisfactory MVR and minimum requirement of insurability as required by law

Preferred

• Three or more years of experience in early childhood education, child care, Head Start, or Pre-K through third-grade programs.
• Knowledge of child development, developmentally appropriate practices, and child care licensing standards.
• Experience coordinating and facilitating training for adult learners.
• Ability to work effectively with diverse populations and stakeholders.
• Strong organizational, tracking, and compliance management skills.
• Proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.