Provider Services Advisor - Physician Support Portal

Brown & Toland Physicians

California (MO)

Hybrid

USD 75,000 - 90,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Excellent medical, vision, and dental

401k savings plan with a company match

Flexible time off and 9 Paid Holidays

Job summary

Altais is seeking a dedicated and proactive Physician Services Advisor to join our team. You will serve as the primary internal contact for all service lines provided by Altais to our network physicians.

You will support day-to-day administrative operations, provide exceptional service to physicians and office staff, and monitor physician participation from entry through their tenure with Altais. This position is a hybrid opportunity in the Santa Cruz / Santa Clara regions, and you must be able

Qualifications

BA/BS degree or equivalent experience of 4 years working in direct managed health care administration or Physician office administration
2-3 years of Patient and Physician portals and EMH or EMR system experience, preferred
Proficient computer skills, including Microsoft Office (Word, Outlook, Excel, PowerPoint).
Proficient in patient and physician portals and EMH or EMR systems.
Excellent communication skills, both written and verbal.
Strong understanding of physician office operations, including interfaces and interdependencies between offices, health plans, and IPAs.
Demonstrated flexibility and strong organizational skills with the ability to prioritize duties and effectively delegate tasks.
Ability to maintain excellent relationships with internal and external stakeholders.
Comprehensive knowledge and excellent customer service skills related to the complexities of physician practices.

Responsibilities

Positively contribute to organizational and departmental strategies and goals, ensuring high-quality professional communication and timely service.
Act as an internal and external liaison, resolving challenges promptly and promoting positive relationships with physicians and office staff.
Communicate challenges and deficiencies on behalf of the physician network, escalating issues as needed and ensuring timely resolutions.
Serve as the first contact for physician network support for Altais' electronic network tools, deploying EpicLink and the Provider Engagement Portal, and providing education, training, and day-to-day support.
Participate in multi-department work groups, addressing access, quality of care, and claims issues, while documenting and tracking tasks for Physician Services.
Assist with onboarding new physicians and staff, handling account setups, agreements, and paperwork to ensure effective use of Altais products and services.
Facilitate and complete administrative tasks associated with physician and office staff requests, tracking and trending physician status changes.
Schedule and facilitate internal and external meetings to discuss and resolve relevant issues, promoting positive relationships between providers and Altais.
Educate physician practices on new and existing policies and procedures, including medical management review processes, claims payment policies, and clinical coding processes.
Review existing policies to ensure compliance, troubleshoot provider issues, and identify non-compliant providers.
Develop and maintain comprehensive knowledge of Altais’ services and product offerings.