Provider Relations Coordinator

Morgan & Morgan, P.A.; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a Provider Relations Coordinator to enhance relationships with healthcare providers. This dynamic role involves collaborating with various departments to ensure service excellence and effective communication. The ideal candidate will possess a strong background in healthcare administration, excellent negotiation skills, and the ability to thrive in a fast-paced environment. This position offers a unique opportunity to make a significant impact within the healthcare sector while enjoying a competitive salary and comprehensive benefits package. Join a firm dedicated to serving the people and making a difference in the community.

Benefits

Medical Insurance

Dental Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Performance-based Bonuses

Qualifications

• 3+ years of relevant experience in a law firm setting, preferably in Personal Injury.
• Expertise in medical lien resolution and consultative selling.

Responsibilities

• Develop and maintain positive relationships with healthcare providers.
• Serve as the liaison between internal departments and medical providers.
• Resolve medical liens and ensure compliance with treatment milestones.

Skills

Organizational Skills

Negotiation Skills

Problem Solving

Communication Skills

Sales/Marketing

Analytical Skills

Time Management

Education

Bachelor’s degree in Business

Bachelor’s degree in Healthcare Administration

Bachelor’s degree in Communication

Tools

Microsoft Office

Job description

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At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

Morgan & Morgan is seeking a Provider Relations Coordinator who is responsible for developing, maintaining, and servicing high quality, marketable and satisfied provider network within an assigned geographic area. This individual will act as a primary resource for designated providers and groups to establish and maintain positive relationships by assisting with/or responding to complex issues as it relates to our clients’ requirements and lien resolutions. The Provider Relations Coordinator serves as the point of contact between multiple medical providers and Morgan and Morgan. This position is expected to build and sustain strong working relationships with cross functional departments and assigned long term care and healthcare providers.

Responsibilities

• Communicate with multiple internal departments to determine medical provider relationships that currently exist in defined territory
• Identify and fulfill service offering gaps
• Develop a best practices strategy for defined territory
• Collaborate and partner with multiple departments, including but not limited to Marketing, Futures, and Client Advocacy on policies, processes and operations in order to develop solutions for strategic business needs
• Provide ongoing, professional, and effective touchpoints with medical providers
• Receive, respond, and troubleshoot external provider related issues
• Serve as lien resolution manager: Review, negotiate and resolve medical liens with medical providers and/or insurance companies per Attorney direction
• Utilize the database system by inputting accurate and detailed field contact notes of provider-related database information
• Travel across multiple facilities, build relationships with staff/doctors and act as the point of contact between the firm and medical providers of varying specialties and vendor types
• Accountable for communicating importance of major milestones in treatment and ensure these expectations are met
• Gather, track and generate reports on KPIs as needed
• Serve as the principal liaison between internal departments and healthcare providers
• Develop and maintain comprehensive understanding of healthcare market trends and communicate opportunities to appropriate management/staff in a timely manner and on a regular basis
• Conduct effective customer sales meetings and contract negotiation discussions
• Educate new team members as to best practices
• Additional ad hoc responsibilities as requested

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Communication or related degree and three (3) years of relevant experience or a combination of education, training and experience in a law firm setting (preferably Personal Injury)
• Subject matter expert with direct experience in medical lien resolution
• Sales/marketing specific background with focus on consultative selling and relevant healthcare experience preferred
• Excellent organizational skills and ability to effectively collaborate and negotiate with a variety of internal and external professionals (such as physicians, medical office staff, administrative staff of nursing homes and home care agencies, etc.)
• Experience with Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• Detail oriented with ability to “shift gears” and prioritize multiple demands
• Self-driven with strong problem solving, analytical, strategic and time management skills
• Outstanding presentation, written and verbal communication skills and the ability to discuss complex issues concisely to multiple audience levels
• Ability to work in a high pressure, fast paced environment
• Ability to travel as needed (up to 75%)

Compensation Details: $100,000-$150,000 base salary + performance based quarterly bonuses

Salary Range: $100,000 USD - $150,000 USD

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.