Provider Recruitment Associate

Open Door Community Health Centers; United States; On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Free monthly online therapy sessions

Comprehensive training opportunities

Medical, dental, vision, and退休 plans

Paid training for entry-level roles

Job summary

Open Door Community Health Centers is seeking an Associate of Provider Recruitment & Retention in Arcata, CA. The role coordinates onboarding, retention activities, and provider communications, supporting the administration and logistics of workforce processes.

The ideal candidate will have strong organizational, administrative, and customer service skills, with familiarity in Workday and HRIS systems. A valid California driver’s license and reliable transportation are preferred.

Qualifications

• Proficiency in Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint).
• Experience with HRIS systems and Workday preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple assignments and priorities.
• Excellent written, verbal, and interpersonal communication.
• Commitment to confidentiality and professional discretion.
• Strong customer service orientation and collaboration with diverse stakeholders.

Responsibilities

• Coordinate provider onboarding activities, schedules, communications, travel, lodging, and related logistics.
• Maintain onboarding records and tracking tools; assist with program documentation.
• Manage provider communications and distribution lists.
• Coordinate retention-related activities and communications; conduct stay and exit interviews.
• Assist with provider engagement events and logistics.
• Support provider agreement processing and workforce record maintenance.
• Assist in scheduling meetings and managing documentation for HR processes.
• Ensure accuracy and confidentiality of workforce information and records.

Skills

Administrative support

Customer service

Communication

Multitasking

Education

Associate degree preferred

High School Diploma or GED required

Tools

Workday

Smartsheet

HRIS systems

Docusign

Electronic document management systems

Job description

Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access Tomas Arcata Admin The Associate of Provider Recruitment & Retention provides administrative, operational, onboarding, retention, and customer service support for provider recruitment and retention activities. The Associate serves as a key point of coordination for provider onboarding logistics, provider communications, retention programs, travel and event arrangements, provider records support, reporting assistance, and departmental administrative functions. This position plays an important role in creating a positive experience for providers throughout their employment lifecycle by supporting onboarding, engagement, retention, communication, and workforce processes. The Associate works under the direction of the Provider Recruitment & Retention Administrator and collaborates closely with the Provider Recruitment & Retention Manager, Human Resources, Compliance & Credentialing, Medical Leadership, Communications, Information Systems, Payroll, Operations, and other internal departments.

Compensation Range: $28.00-$32.36

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities are conducted within the context of strong interpersonal, verbal, and written communication, customer service, confidentiality, attention to detail, teamwork, and collaboration.

• Coordinates provider onboarding activities, schedules, communications, travel, lodging, and related logistics.
• Attends onboarding huddles and maintains onboarding records, tracking tools, and program documentation.
• Sends provider new hire, termination, and organizational notifications and assists with maintaining provider communication channels and distribution lists.
• Coordinates provider check-ins, stay interviews, exit interviews, and other retention-related activities and communications.
• Assists with provider mixers, engagement activities, community tours, recognition events, and related logistics.
• Assists with provider agreement processing, personnel action workflow documentation, service obligation tracking, and provider workforce record maintenance.
• Assists in the Workday Provider HR Business Partner role.
• Coordinates Locum Tenens invoice processing, departmental reimbursements, expense tracking, financial documentation, and related administrative functions.
• Assists with provider incentive programs and reimbursement processes, including tracking, reconciliation, payment coordination, and compliance documentation.
• Tracks provider leaves of absence, return-to-work activities, and related workforce administrative processes.
• Assists with routine provider workforce reporting, document retrieval, data organization, and administrative support requests.
• Maintains provider files, electronic records, Docusign documents, forms, templates, shared drives, and departmental resources.
• Supports departmental expense tracking, reimbursement documentation, travel coordination, and administrative functions.
• Creates and maintains recruitment and retention materials, forms, flyers, presentations, and communications as needed.
• Collaborates with internal departments and external partners to support provider recruitment, onboarding, engagement, and retention initiatives.
• Assists Provider Recruitment & Retention Manager in scheduling meetings.
• Ensures accuracy, confidentiality, and proper documentation of provider workforce information and organizational records.
• Contributes positively to the efficiency, accessibility, productivity, quality, safety, compassion, and professionalism of the work environment.
• Adheres to Open Door Community Health Centers policies and procedures and performs other duties as assigned by the Provider Recruitment & Retention Administrator or Provider Recruitment & Retention Manager.

QUALIFICATIONS AND EXPECTATIONS

The successful candidate will demonstrate strong organizational, administrative, customer service, and communication skills with the ability to support multiple projects and priorities simultaneously.

• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, Teams, and PowerPoint.
• Experience working with electronic document management systems, HRIS systems, Workday, Smartsheet preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple assignments and competing priorities.
• Excellent written, verbal, and interpersonal communication skills.
• Commitment to confidentiality and professional discretion.
• Strong customer service orientation and ability to work collaboratively with diverse stakeholders.
• Ability to work independently while maintaining accountability for assigned responsibilities.
• Reliable transportation and valid California driver's license.

EDUCATION AND EXPERIENCE

Associate degree preferred; High School Diploma or GED required.

Minimum of two (2) years of administrative, customer service, healthcare support, recruitment support, human resources support, or related experience.

Healthcare, provider services, recruitment, onboarding, workforce administration, or human resources experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

None.

SUPERVISORY RESPONSIBILITIES

None.

SUPERVISION AND SUPPORT

The Associate of Provider Recruitment & Retention reports directly to the Provider Recruitment & Retention Manager. The position receives direction and training from the Provider Recruitment & Retention Administrator.

PHYSICAL REQUIREMENTS

This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions. Speaking and hearing is sufficient to communicate effectively in person, virtually, and by telephone. Vision is adequate to read documents, computer screens, reports, and forms. Ability to use standard office and computer equipment. Ability to sit, stand, and work at a computer for extended periods. Ability to occasionally lift and carry materials weighing up to 25 pounds. Ability to travel between Open Door locations as needed.

Open Door Community Health Centers was founded in 1971 and is dedicated to providing healthcare and education to the residents of Humboldt County, Del Norte County, and surrounding rural areas. We offer a comprehensive range of healthcare services, including Primary Medical Care, Pediatric Services, Chronic Illness Management, Dental Care, Pregnancy, Prenatal Services, and more. Recognizing the critical importance of accessibility, we proactively identify areas with unique healthcare needs and extend our high-quality healthcare services and educational programs to individuals who face obstacles such as financial constraints, geographical isolation, or social barriers.

Open Door Community Health Centers has earned recognition as one of the best places to work in Humboldt County. Our focus on employee well-being includes offering free monthly online therapy sessions, interactive training opportunities, educational programs, and various employee appreciation events throughout the year. We provide comprehensive benefits, including medical, dental, vision, and retirement plans, to all full-time employees and some part-time employees. For those looking to embark on a new career in the medical or dental fields, Open Door offers paid training for many entry-level positions.

Open Door participates in the E-Verify program. This means we use E-Verify to confirm the employment eligibility of all newly hired employees by electronically verifying information from their Form I-9 with the Social Security Administration and the Department of Homeland Security. Participation in E-Verify is voluntary for our organization, but we are committed to maintaining a legal and compliant workforce.

Notice of Non-Discrimination: Open Door Community Health Centers does not discriminate based on citizenship status or national origin in accordance with 8 U.S.C. § 1324b.

For more information about E-Verify, please visit: E-Verify Website (https://www.e-verify.gov/)