Provider Payment Team Leader HCC625195

Hampshire County Council; United States; Remote; USD 51.000 - 69.000; Vollzeit

Benefits dieser Stelle

Health Assured Employee Assistance

Local Government Pension Scheme

Generous annual leave

Occupational sick pay

Zusammenfassung

Hampshire County Council seeks a Provider Payment Team Leader to guide a busy team delivering vital social care payments. You will supervise day-to-day operations, support staff development, and foster strong relationships with care providers, Direct Payment recipients and internal/external partners.

The role emphasizes accuracy, compliance with policy, and continuous service improvement. You’ll contribute to efficient payment delivery while maintaining high customer service standards and

Aufgaben

• Lead and coordinate day-to-day activities, manage workloads and deadlines.
• Provide supervision, guidance and development to the team.
• Build and maintain relationships with providers, Direct Payment recipients and stakeholders.
• Resolve complex queries with effective communication and problem-solving.
• Undertake financial investigations and complex calculations with accuracy and policy compliance.
• Review and improve processes using data, evidence and insights for practical improvements.
• Support service improvements, performance monitoring and new policies and ways of working.
• Coordinate workloads, prioritise tasks and manage competing demands to meet deadlines.
• Demonstrate strong leadership and interpersonal skills to motivate colleagues.
• Communicate effectively to customers and stakeholders across the service.
• Handle sensitive or challenging conversations with confidence to achieve outcomes.
• Apply rigorous analytical skills to interpret information and investigate issues thoroughly.
• Review processes to identify improvements and support change initiatives.
• Commit to delivering excellent customer service and maintaining high standards and compliance.

Jobbeschreibung

Join our Carer & Provider Payment Support Team as a Provider Payment Team Leader and play a key role in ensuring vital social care payments are delivered accurately, efficiently and in line with legal and policy requirements. Supporting the day-to-day operation of a busy team, you'll help deliver high-quality services to care providers and Direct Payment recipients, while developing colleagues, improving processes and helping to ensure the smooth running of a service that supports some of the most vulnerable people in our communities. What you'll do:

• Lead and coordinate the day-to-day activities of your area, managing workloads and helping the team meet key deadlines.
• Provide supervision, guidance and support to the team, helping colleagues develop their skills and confidence.
• Build and maintain positive relationships with providers, Direct Payment recipients and a wide range of internal and external stakeholders.
• Resolve complex queries and challenging situations, using effective communication and problem-solving skills to achieve positive outcomes.
• Undertake financial investigations and complex calculations, ensuring accuracy and compliance with relevant policies and procedures.
• Review and improve our processes, identifying what works well and using data, evidence and insights to support practical improvements that enhance the efficiency and effectiveness of the service.
• Support service improvements, performance monitoring and the implementation of new processes, policies and ways of working.
  Experience of coordinating workloads, prioritising tasks and managing competing demands to achieve deadlines.
• Strong leadership and interpersonal skills, with the ability to support, motivate and develop colleagues.
• Excellent communication skills and the ability to build effective working relationships with a wide range of customers and stakeholders.
• Confidence in handling sensitive, complex or challenging conversations and working towards successful outcomes.
• Strong analytical skills, including the ability to interpret information, undertake detailed financial calculations and investigate issues thoroughly.
• Experience of reviewing processes, identifying opportunities for improvement and supporting change initiatives.
• A commitment to delivering excellent customer service, maintaining high standards and ensuring compliance with relevant policies and procedures.
  This is an opportunity to take on a rewarding leadership role within a service that makes a genuine difference to people's lives. In return, you'll benefit from:
• Being able to contribute to the delivery of essential adult social care services.
• A varied and engaging role with responsibility, autonomy and opportunities to influence service improvements.
• Opportunities to develop your leadership skills and broaden your experience.
• The satisfaction of knowing your work helps ensure people and providers receive the support they need, when they need it.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
  A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.