Provider Onboarding Coordinator

Baptist Health; Kentucky; Hybrid; USD 60,000 - 85,000; Full time

Job summary

Baptist Health is seeking a Provider Onboarding Coordinator to manage day-to-day onboarding, offboarding, and moves for the Baptist Health Medical Group (BHMG). The role collaborates with physicians, practice managers, staff, and leadership to ensure timely, accurate onboarding checklists and smooth transitions for new providers and practices.

The ideal candidate communicates across diverse audiences, leads change initiatives, and combines financial and organizational skills to support BHMG's

Responsibilities

• Coordinates onboarding efforts with BHMG leadership and onboarding physician or practice to ensure standards are developed and maintained.
• Develops processes to support BHMG goals and enhance the physician onboarding process.
• Leads the BHMG onboarding team in checklist completion for provider onboarding/offboarding/moves.
• Identifies issues and recommends interventions to keep onboarding projects on track.
• Implements protocols to ensure standardization and compliance of the onboarding process.

Job description

Summary

The Provider Onboarding Coordinator provides system coordination for day-to-day activity for implementing provider and/or practice onboarding, off boarding and moves for the Baptist Health Medical Group (BHMG). The Provider Onboarding Coordinator works collaboratively with physicians, practice managers and staff, hospital leadership, and BHMG support departments to ensure successful onboarding, off boarding and / or moves checklist for providers and office practices to BHMG is completed timely and accurately.

The Provider Onboarding Coordinator must be able to successfully communicate across a wide spectrum of audiences, lead change initiatives, have strong financial and organizational skills and be able to function effectively with multiple priorities.

Provider Onboarding Coordinator will be responsible for onboarding practices and providers (providers defined as Physicians and Advanced Practice Clinicians within BHMG) to BHMG from signature of the contract to thirty (30) days post start date.

Job Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Coordinates with BHMG leadership and the on-boarding physician or practice to ensure operational best practices and service excellence standards are developed and maintained.


• Develops strategic short-range and long-range processes to support the organization's and practice's goals, while enhancing the BHMG physician onboarding process.


• Coordinates with BHMG leadership, new practice staff and providers, and all members of the Onboarding Team to ensure operational problems are resolved during the on-boarding process and service excellence standards are developed.


• Leads the BHMG Onboarding team weekly calls.


• Serves as a member of the BHMG Physician Integration team in collecting, analyzing, preparing, and maintaining reports.


• Leads the BHMG Onboarding team in completing the checklist of a provider or practice onboard/off board/move.


• Identifies problem areas with onboarding/off boarding/moves that impede BHMG progress; recommends appropriate interventions and/or other corrective actions as needed.


• Implements protocols to ensure standardization and compliance of the integration process.


• Serves as the main liaison between BHMG and provider.


• Leads the Onboarding team in analyzing, preparing, and maintaining on-boarding budgeted costs for the new practices.


• Integrates new practices and coordinates the planning and launch of acquisitions to ensure seamless transition for patients, physicians, and employees.


• Works to achieve cultural integration.


• Manages the Baptist brand by exporting the culture of service excellence and standardized care.


• Develops schedules based on task breakdown, materials, and information and resource allocation plans.


• Lead contract labor calls to ensure proper onboarding of contract labor by market.


• Provides excellent service to all customers, striving to exceed their expectations.


• Provides project support for the Strategic Project Manager and Vice President of Physician Integration.


• Develops and implements best practices and tools for project execution, management, and communication.


• Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion.


• Estimate the resources and participants needed to achieve project goals.


• Track project milestones and deliverables and develop and deliver progress reports.


• Proactively manages changes in project scope, identify potential crises, and devise contingency plans.


• Coaches, mentors, motivates, and supervises project team members and contractors, and influences them to take positive action and accountability for their assigned work.


• Builds, develops, and grows any business relationships vital to the success of the project.


• Conducts project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.


• Educates BHMG staff about physician integration to ensure consistent and equitable application of integration strategies, procedures, and templates.


• Apprises Strategic Project Manager, and appropriate operational leaders, of organization issues, problems or trends; prepares reports, analyses and other written communication setting forth progress, adverse trends, and appropriate recommendations or conclusions as necessary or requested.


• Collects feedback from BHMG operations leads, as well as physicians, to demonstrate effectiveness of integration/practice assimilation strategies.


• Strive to ensure optimal physician integration to BHMG.


• Ensures compliance with all law and regulation and keeps abreast of new regulations and standards.


• Develops schedules based on task breakdown, materials, and information and resource allocation plans.


• Ensures positive customer relations interactions.


• Manages difficult or emotional customer situations.


• Responds promptly to customer needs.


• Solicits customer feedback to improve service.


• Responds to requests for service and assistance.


• Meets commitments.

Baptist Health is an Equal Employment Opportunity employer.

Company Overview

Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves.

The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centres, and occupational medicine and physical therapy clinics.

Baptist Health's eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana.

Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama.

Baptist Health employs more than 24,000 people in Kentucky and surrounding states.

Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet or Pathway to Excellence designation for nursing excellence.

Baptist Health's employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians.

Baptist Health's physician network also includes more than 2,000 independent physicians.

EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law.

Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team.

Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post-offer, pre-employment drug testing.

NOTICE OF NONDISCRMISSION AND ACCESSIBILITY TO SERVICES. Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.