Provider Manager - Warwick, RI

Gainwell Technologies LLC; Warwick (RI); Híbrido; USD 87.000 - 124.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Descripción de la vacante

Gainwell Technologies LLC in Warwick, RI seeks an experienced Operations Manager to lead Provider Enrollment and Call Center operations. You will oversee daily activities, develop leaders, strengthen client relationships, and push continuous improvements in quality and performance.

You will collaborate with stakeholders, manage KPIs, and drive strategic initiatives to support growth and client success. This role requires onsite work 3 days/week in Rhode Island.

Formación

• Bachelor's degree or equivalent in a related field.
• 3+ years leading healthcare operations or contact center operations.
• 3+ years guiding managers and large teams in a performance-driven environment.
• Experience driving KPIs, SLAs, workforce planning, budgets, and client relationships.

Responsabilidades

• Oversee day-to-day Provider Enrollment and Call Center operations.
• Build, coach, and develop managers and frontline staff for accountability.
• Partner with clients and internal stakeholders to solve operational challenges.
• Drive process improvements to raise quality, efficiency, and cost effectiveness.
• Lead strategic initiatives and cross-functional programs to support growth.

Conocimientos

Leadership

Communication

Analytical thinking

Problem-solving

Stakeholder management

Educación

Bachelor's degree or equivalent

Preferred fields: Business Administration / Healthcare Administration / Information Technology

Descripción del empleo

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Provider Manager - Warwick, RI

Location: Warwick, RI, US, 02886-1782

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

We're seeking an experienced Operations Manager to lead our Provider Enrollment and Call Center operations supporting healthcare providers. In this role, you'll oversee daily contact center and provider enrollment operations, develop leaders, strengthen client relationships, and drive continuous improvements in quality, service delivery, and operational performance. You'll collaborate with internal and external stakeholders to solve business challenges, improve processes, and ensure successful delivery against contractual commitments.

Your role in our mission

• Lead the day-to-day operations of Provider Enrollment and Call Center, ensuring service levels, quality standards, operational KPIs, and contractual commitments are consistently achieved.
• Build, coach, and develop managers, supervisors, and frontline employees while fostering a culture of accountability, collaboration, and continuous improvement.
• Partner with clients and internal stakeholders to solve operational challenges, strengthen relationships, and deliver exceptional service and business outcomes.
• Drive operational excellence by analyzing performance metrics, improving business processes, and optimizing workforce planning to increase quality, efficiency, and cost effectiveness.
• Lead strategic initiatives, operational implementations, and cross-functional partnerships that support business growth, innovation, and long-term client success.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience; a degree in Business Administration, Healthcare Administration, Information Technology, or a related field is preferred.
• Three or more years of experience leading healthcare operations, contact center operations, or business operations.
• Three or more years of experience leading managers, supervisors, or large operational teams in a performance-driven environment.
• Experience managing operational performance through KPIs, SLAs, workforce planning, budgets, client relationships, and continuous process improvement.
• Strong leadership, communication, analytical, and problem-solving skills, with the ability to influence stakeholders and lead cross-functional initiatives.

What you should expect in this role

• Hybrid position located at 301 Metro Center Blvd, Warwick, RI. Candidates must reside in Rhode Island and be willing to work onsite 3 days per week.
• Lead a high-performing team supporting Call Center and Provider Enrollment operations for healthcare clients.
• Collaborate with clients, business partners, and leadership to drive operational excellence and achieve contractual performance goals.
• Occasional travel may be required based on business or client needs.
• Join a collaborative, mission-driven team where you'll have the opportunity to lead people, influence strategy, and improve healthcare services that make a difference for millions of members across the country.

Applications for this position will be accepted until 11/16/2026.

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The pay range for this position is$86,700.00-$123,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.