Provider Enrollment Supervisor - Remote US (Any city, CA, US, 99999)

Gainwell Technologies LLC; United States; Remote; USD 52,000 - 74,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership and development academies

Job summary

Gainwell Technologies is seeking a Provider Enrollment Supervisor to lead a remote team delivering essential enrollment services. You will guide day-to-day operations, coach staff, and ensure quality while aligning with client SLAs.

The role emphasizes analytical decision-making, strong communication, and the ability to thrive in a fast-paced environment across healthcare delivery and MMIS domains.

Qualifications

• 4+ years of supervisory experience in healthcare or MMIS, with 2+ years leading a provider enrollment team.
• Proficiency with CXone, Verint, Avaya or similar platforms for contact center/back-office ops.
• Strong analytical and problem-solving skills with data-driven decision making.
• Excellent written and oral communication to work with teams, customers, and clients.
• Ability to make decisions and solve challenges in a fast-paced environment.

Responsibilities

• Build, develop, and lead a team of individual contributors for day-to-day operations.
• Lead routines, leverage reporting to drive team performance and metrics.
• Participate in client activities, ensuring policy adherence and effective collaboration.
• Meet SLAs and support team members by handling escalated inquiries.
• Create conditions for success by removing obstacles and championing change.

Skills

Supervisory experience

Analytical skills

Written and verbal communication

Problem-solving

Tools

CXone

Verint

Avaya

Microsoft Office

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary As a Provider Enrollment Supervisor at Gainwell, you will be a part of an innovative product company with a mission to serve the healthcare needs of our communities. You will use your supervisory and analytical skills to drive your team's consistent improvement and success while maintaining the highest quality standards throughout the service lifecycle. Most importantly, you’ll have the chance to grow and develop as a professional through our exceptional developmental opportunities. Your role in our mission Gainwell empowers you through innovative technologies and solutions to deliver better health and human services outcomes.

When joining Gainwell, you will:

• Build, develop, and lead a team(s) of individual contributors, supporting employees and the execution of day-to-day operations.
• Establish and effectively lead routines at a regular cadence and utilize tools and reporting to drive team performance; train and provide ongoing coaching using account-specific metrics, AHT, APT, occupancy, utilization, quality scores, and other performance measures to ensure employee engagement while maintaining client satisfaction.
• Participate in client-related activities, including project planning and client calibration sessions; ensure employee adherence to company, client, and regulatory policies.
• Work with employees and operational leaders to achieve Client Service Level Agreements (SLAs); serve as a point of escalation and support team members by handling escalated calls and customer inquiries.
• Create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions.

What we're looking for

• 4 or more years of supervisory experience in healthcare, healthcare technology and delivery, or MMIS business process outsourcing, with 2 or more years leading a provider enrollment team.
• Proficiency with Microsoft Office suite and hardware and software applications used to manage contact center and back-office operations, such as CXone, Verint, Avaya, or similar platforms.
• Strong analytical and problem-solving skills with the ability to interpret and effectively utilize data to support team performance.
• Strong written and oral communication skills to work effectively with team members, customers, and clients.
• Ability and discernment to make decisions and proactively solve challenges in a fast-paced environment.

What you should expect in this role

• 100% remote work environment.
• Work hours are 7:30/8:00 AM to 4:30/5:00 PM Pacific Time (PT) .
• Leadership role with opportunities for career advancement and professional development.
• Collaborative work environment with a focus on continuous improvement.
• Opportunity to lead and develop a team supporting critical provider enrollment operations.
• Fast-paced environment with a strong focus on operational performance, quality, and client service.

The pay range for this position is $51,800.00 - $74,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning and career development.

Benefits & Perks

• All salaried, full‑time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.

Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.