PRE-ENROLLMENT SUPPORT COORDINATOR - 67033408

State of Florida; Daytona Beach (FL); On-site; USD 43,000 - 44,000; Full time

Job summary

State of Florida, Agency for Persons with Disabilities, seeks a Pre-Enrollment Support Coordinator to provide intake information and assist with eligibility and services for individuals with disabilities. Duties include gathering documents, coordinating with Medicaid and providers, and maintaining case records.

The role requires a high school diploma, valid driver’s license, and at least two years of related experience, with a preference for bilingual English/Spanish candidates.

Qualifications

• High school diploma or equivalent required.
• Must have valid driver’s license or reliable transportation.
• Two years of professional work experience with Developmental Disabilities or Mental Illness, or related allied health field.
• Case management experience required.
• Customer service experience essential.
• Bilingual English & Spanish preferred.

Responsibilities

• Provide intake information and support to individuals with disabilities.
• Coordinate eligibility processes and connect families with APD services.
• Gather and submit required documents for eligibility determinations.
• Maintain referral, application, and service screens in agency databases.
• Document actions and services provided to individuals and families.

Skills

Customer service

Communication

Teamwork

Education

High school Diploma or equivalent

Job description

Select how often (in days) to receive an alert:

PRE-ENROLLMENT SUPPORT COORDINATOR - 67033408

Requisition No:887310

Agency: Agency for Persons with Disabilities

Working Title: PRE-ENROLLMENT SUPPORT COORDINATOR - 67033408

Position Number:67033408

Salary: $42,561.47 to $44,000.00 Annually

POSITION NUMBER: 67033408

OPEN COMPETITIVE OPPORTUNITY

*This is an ANTICIPATED VACANCY*

11/06/26

This position is not a Telework position.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidaysand onePersonal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com ).

The Agency seeks team members who contribute to a culture that develops individuals and strengthens teams through transparency and a commitment to professional growth. Team members are expected to provide exceptional customer service, demonstrate humility, recognize and share credit with others, remain self-motivated, and exercise sound judgment and awareness in team interactions and group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$ 42,561.47- $44,000.00 Annually $1,636.98 - $1,692.30 Bi-weekly

Position Summary

This a professional position, which involves providing intakes informational support to individuals with special needs resulting from a disability, The Human Services program Analyst (intake) responsible for maintaining intake caseload to include the following:

The Work You Will Do

Consults with families and others regarding APD eligibility, services offered, waitlist and their categories and the application process. Works with Medicaid to resolve eligibility issues. Also works with Providers, Waiver Support Coordinators and ACCESS when a crisis is approved and the individual requires Medicaid. Handles crisis requests and assist families connecting with community resources.

Assists with or completes the initial screening forms and application packets for individuals applying for services from APD in the community, the office or the applicants home. Gathers information to support eligibility through the collection of records such as school records or psychological or medical information. Submits information to the eligibility specialist for eligibility determination.

Mails APD application packets and documents the application process in the unit logs.

Obtains copies Of applicant's documents, such as Birth Certificates, Social Security Cards, Medicaid Numbers and Collateral Information to be submitted to the APD Program Office to determine eligibility for APD services and possible transfer to the Waitlist.

Upon determination of eligibility for APD services, completes the short version Support Plan and obtains signature of the individual or legal representative.

Documents all actions, support and services provided to or on behalf of the individual.

Inputs, updates and maintains all referrals, applications and service Screens in ABC and Other technology systems utilized by the Agency.

Maintains and reviews all high-risk individuals' case files that are from 3-5 years Of age on a quarterly basis to determine continued services with the APD program by gathering more collateral information within sixty (60) days after the consumer has turned five (5) years of age.

Performs other related duties as assigned.

Minimum Qualifications

• High school Diploma or its equivalent.
• Must have valid Driver’s License or other efficient means of transportation to travel for work purposes.
• Must have knowledge and at least two years professional work experience with Developmental Disabilities or Mental Illness, or the principles and practices of one of the allied health field principles or one of the rehabilitative sciences.
• Must have case management experience.
• Must have customer service experience.
• Preference will be given to candidates who are fully bilingual (English & Spanish speaker).

Knowledge, Skills, And Abilities

Knowledge of:

• Using databases, electronic files, and Microsoft Office Programs.
• At least two years professional work experience With Developmental Disabilities or Mental Illness, or the principles and practices of one of the allied health field principles or one of the rehabilitative sciences.

Ability to:

• Plan, organize and coordinate work assignments.
• Actively listen to Others.
• Communicate effectively verbally and in writing With clients and Other agencies.
• Establish and maintain effective working relationships With others.
• Solve problems and make decisions.
• Represent the programs, policies, and procedures in an assertive and professional manner.
• Work independently and as part of a team.
• Travel for work purposes.
• Prioritize and schedule work efficiently, determine work priorities and ensure completion of work assignments.
• Multi-task and work under pressure.

Demonstrate Skills in:

• Case management.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year.

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

Responses to the qualifying questions are required to be considered for this position.Answers to the qualifying questions must be verifiable based on your submitted application.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.