Provider Liaison

CCRC Child Care Resource Center; Mill Street (MA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

403(b) retirement plan with employer 2

Paid time off and holidays

Education reimbursement

Employee wellness programs

Job summary

CCRC Child Care Resource Center is hiring a Provider Liaison to analyze provider eligibility, assist with documentation, and maintain compliance with county/state guidelines. You will review records, process Trustline applications, and support providers through inquiries via multiple channels.

The role involves hybrid work with a full-time schedule, data entry responsibilities, and strong emphasis on accuracy, documentation, and customer service.

Qualifications

• Associate’s degree in Child Development, Social Work, Family Studies, or related field; or High School diploma or equivalent and 2 years of relevant work experience.
• Proficiency with Windows-based programs and data entry.
• Background check and health clearance per program requirements.

Responsibilities

• Provider Processing (50%): review documentation for eligibility and approve/deny; follow up on missing docs; process Trustline applications; enable electronic payments to providers.
• Customer Service (30%): serve as primary contact for providers via walk-ins, phone, and email; log activities and resolve issues per guidelines.
• Data Entry and Administration (20%): enter provider non-operational days, hours, and absence policies accurately.

Skills

Bilingual: Armenian/Spanish

Customer service

Data entry

Communication skills

Education

Associate’s degree in Child Development

High School diploma + 2 years relevant experience

Tools

Windows-based programs

Job description

Expected Hourly Pay Rate: $21.00 Work where your work matters. Work at CCRC. CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary

Under general supervision, the Provider Liaison is responsible for analyzing the provider’s eligibility and documentation in accordance with county and state guidelines. The Provider Support Liaison provides eligibility and documentation assistance, maintains file accuracy, and responds to inquiries from childcare providers regarding requirements and procedures of CCFA programs. Please review the full job flyer: Provider Liaison Essential Duties and Responsibilities

Provider Liaison Essential Duties and Responsibilities

Within the team structure, the Provider Liaison supports providers and works with other departments to ensure providers eligibility, enrollment, and documentation maintenance related to CCFA programs comply with county and state guidelines.

• Provider Processing (50%) Receive and process documentation to determine provider eligibility for CCFA childcare programs. Review documentation for accuracy and approve or deny within the specified timeframe. Follow up for missing or incomplete documentation, including non-submission of PPRs or attendance records Process Trustline applications and letters to maintain compliance with county and state guidelines Process providers to receive electronic childcare payments via pay cards or direct deposit
• Customer Service (30%) Serve as the primary contact to assigned providers and support providers via walk-in, phone, and email while ensuring all activities are logged in NoHo Research customer concerns, follow customer services guidelines, and/or elevate situations as appropriate to the supervisor to ensure issues are resolved in a timely manner.
• Data Entry and Administration (20%) Data enter provider non-operational days, days/hours of operation, and absence policies accurately to ensure accuracy of provider payments

Job Specifications

Minimum Required Education / Experience: Associate’s degree in the field of Child Development, Social Work, Family Studies, or related field; or High School diploma or equivalent and 2 years of relevant work experience; Or any equivalent combination of education and experience that demonstrates the knowledge, skills, and abilities required to successfully perform the essential functions of the position.

Technical Requirements

• Demonstrated proficiency and experience with Windows-based programs and data entry.

Travel

Some travel/business related driving required; Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive at and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and receiving DMV clearance.

Work Schedule

Hybrid schedule. Regular Full-time schedule; and overtime hours may be required at times.

Work Environment

Office work environment; ambient temperature, moderate noise levels, indoor.

Background & Health Clearance Requirements

• Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including: Live Scan Clearance / DOJ Fingerprinting; Health Clearance; MVR / DMV clearance; Child Development Permit; CPR / Pediatric CPR certification; Federal Debarment Checks.

Preferred

• Bilingual: Ability to converse, read, write and/or translate in English and Armenian / Spanish in order to provide program information in the client's preferred communication method. Experience working with program-eligible families and children, a plus.

Compensation and Benefits

Competitive compensation package

• Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

About CCRC

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at [phone] ext. 6599 or email them at [e-mail].

Child Care Resource Center (CCRC) assists close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County and the entirety of San Bernardino County serving a total area of 22,500 square miles. Since 1976, CCRC has been managing programs to assist with issues such as finding and selecting child care, child care financial assistance, school readiness, home visiting, and research and program evaluation. Children and families benefit from these programs, allowing parents to go to work and attend school, contribute to the economy and strengthen their families and the community. CCRC's early care & education specialists offer parents and child care professionals assistance ranging from finding child care and child development ages & stages to marketing child care businesses and CPR training and certification. CCRC operates and oversees Head Start Birth-5 programs for a total of 3,312 children. These programs promote school readiness and family engagement to ensure a healthy development of children and their families. Children benefit from a high quality preschool education as well as medical and dental exams. Through CCRC’s literacy campaign "What a Difference a Book Makes", we have collected 800,000 age-appropriate books. It is the agency’s belief that the cognitive benefits of literacy are immeasurable and have a large impact on the ability of an economy to generate and sustain wealth.

Mission

CCRC cultivates child, family and community well-being.