Provider Growth & Success Manager (Ohio)

Wonderschool; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

Wifi stipends

Parental leave

Mission-driven culture

Job summary

A technology-driven child care provider seeks an experienced Provider Field Representative in Ohio. This role combines field coaching, licensing support, and business consulting to empower child care providers. The ideal candidate has 3+ years in customer success or similar roles, with a passion for enhancing access to quality child care. Responsibilities include onboarding, financial guidance, and regulatory compliance support. Competitive salary and excellent benefits package offered, including health coverage and flexible PTO.

Qualifications

• 3+ years of experience in onboarding, customer success, or business consulting.
• Experience supporting small business owners in regulated industries.
• Ability to manage a high volume of interactions effectively.
• Strong organizational skills with the ability to manage a high volume of provider interactions.
• Willingness to travel throughout Ohio up to ~50%.

Responsibilities

• Deliver personalized onboarding experiences for providers.
• Guide providers through licensing requirements in Ohio.
• Train providers on Wonderschool’s Child Care Management System.
• Support marketing, enrollment growth, and brand presence through local outreach and coaching.
• Lead product adoption for Wonderschool CCMS, including demos and onboarding workflows.
• Represent Wonderschool at events and trainings, traveling to provider sites as needed.
• Collaborate with Sales, Support, Product, and Engineering to share provider insights and feedback.

Skills

Coaching

Customer Success

Business Consulting

Strong Communication

Organizational skills

CRM (HubSpot preferred)

Travel willingness

Excellent communication

Organizational skills

Education

Bachelor's degree preferred

Tools

CRM (HubSpot)

Job description

Position Summary

Wonderschool is harnessing the power of technology to empower child care providers to build high-quality learning environments and sustainable small businesses. Our products support providers in navigating licensing, managing daily operations, increasing enrollment, and driving long‑term profitability through our Child Care Management System (CCMS) and marketplace.

We are seeking a dynamic and relationship-driven Provider Field Representative to support child care providers across the state of Ohio. This role blends field‑based coaching, licensing guidance, business consulting, marketing support, and technical onboarding.

Responsibilities

Provider Coaching & Mentorship

• Deliver personalized onboarding experiences tailored to each provider’s stage of business.
• Build strong relationships through field visits, virtual coaching, and proactive outreach.
• Serve as an ongoing mentor, helping providers navigate challenges and achieve business goals.

Licensing & Regulatory Support (Ohio‑Specific)

• Guide providers through Ohio state licensing requirements and compliance processes.
• Review licensing documentation, operational policies, and required paperwork.
• Support business formation tasks such as EIN registration, insurance setup, banking, and required documentation.
• Help providers prepare for inspections and maintain regulatory compliance.

Business Consulting & Financial Foundations

• Coach providers on small business fundamentals including:
  • Pricing strategy and tuition modeling
  • Budgeting and cash‑flow management
  • Startup cost planning
  • Financial tracking systems
• Support operational planning, staffing considerations, and potential growth strategies.
• Assist providers with grant readiness, documentation practices, and business record organization.

Marketing & Enrollment Growth

• Help providers articulate their program’s mission, philosophy, and unique value.
• Support branding, local visibility, and digital presence (Google Business Profiles, marketplace listings, reviews).
• Coach providers on building enrollment pipelines and converting inquiries into enrollments.
• Strengthen provider communication with parents and community engagement efforts.

Technical Onboarding & Product Adoption

• Lead onboarding and implementation of Wonderschool’s Child Care Management System (CCMS).
• Train providers through demos, walkthroughs, and practical coaching on billing, enrollment workflows, communication tools, and reporting features.
• Identify gaps in product adoption and encourage feature utilization that improves efficiency and revenue consistency.
• Provide light technical troubleshooting and elevate issues when needed.

Wonderschool Academy & Field Engagement

• Host and facilitate Wonderschool Academy training sessions (virtual and in‑person).
• Represent Wonderschool at provider events, trainings, and community gatherings.
• Travel throughout Ohio (up to ~50%) to support in‑person onboarding, relationship building, and training.

Cross‑Functional Collaboration

• Maintain accurate provider records and engagement notes in HubSpot CRM.
• Partner with Sales, Support, Product, and Engineering to share provider insights.
• Advocate for providers by identifying trends, challenges, and opportunities for product improvements.

Required Qualifications

• 3+ years of experience in onboarding, customer success, account management, business consulting, or similar roles
• Experience supporting small business owners, ideally in regulated industries (child care, education, healthcare, etc.)
• Familiarity with business formation processes, financial fundamentals, and compliance requirements
• Experience training non‑technical users on software platforms; SaaS onboarding experience preferred
• Strong organizational skills and ability to manage a high volume of provider interactions
• Excellent written and verbal communication skills, including live training and facilitation
• Experience using CRM systems (HubSpot preferred)
• Willingness and ability to travel throughout Ohio

Ideal Candidate

You Are

• A coach at heart who enjoys mentoring entrepreneurs
• Comfortable navigating both regulatory processes and business strategy conversations
• Technically confident and able to simplify software for non‑technical users
• Organized and self‑directed with strong ownership in a fast‑paced environment
• Mission‑driven and passionate about increasing access to high‑quality child care

Alignment with Wonderschool Values

Delight Customers – You lead with empathy and provide exceptional support.

Be Scrappy – You adapt quickly and solve problems creatively.

Be a Driver – You take ownership, move providers forward, and produce measurable outcomes.

Compensation & Benefits

Wonderschool provides wage ranges it reasonably and in good faith expects to pay as required by applicable law. The expected base salary range for this role will be shared during the interview process and may vary based on experience, skill set, and geographic considerations.

Wonderschool offers a competitive benefits package, which may include:

• Health benefits with up to 100% coverage for employee premiums and up to 80% for dependents
• Wifi and employee wellness stipends
• Flexible PTO, paid holidays, and mental wellness days
• Competitive parental leave (eligible after 6 months of employment)
• A mission‑driven workplace focused on impact, collaboration, and growth