Provider Experience & Onboarding Lead

Avera Health; United States; On-site; USD 67,000 - 101,000; Full time

Benefits offered by this job

PTO from day 1

Employer 5% 401(k) match

Career development

Mentorship

Job summary

Avera Health is seeking a Manager to lead onboarding initiatives and the LIGHT Physician & APP Well-Being Program within Avera Medical Group. You will serve as the welcoming first point of contact for incoming providers, coordinating processes and resources to support engagement and professional fulfillment.

You will partner with clinical, operational, and administrative leaders to standardize onboarding, monitor metrics, and drive continuous improvement while maintaining a compassionate,

Qualifications

• Bachelor's in healthcare or business administration, organizational leadership, human resources or related field.
• 3-5 years progressive responsibility in healthcare administration, physician relations, project management, or operational leadership experience.
• Demonstrated ability to manage complex projects involving multiple stakeholders.

Responsibilities

• Serves as the primary point of contact for incoming physicians and APPs, creating a welcoming, responsive, and supportive experience from contract execution through onboarding.
• Builds positive relationships with providers and key stakeholders by anticipating needs, responding to questions, identifying barriers, and connecting individuals with appropriate resources.
• Assesses and documents the current state of physician and APP onboarding across the system, including processes, roles, responsibilities, communications, timelines, resources, and areas of duplication or inconsistency.
• Leads the development and implementation of a centralized, standardized onboarding approach in collaboration with clinical, operational, and administrative leaders.
• Coordinates onboarding from contract execution through first-year integration across Recruitment, Human Resources, Medical Staff Services, Information Technology, regional operations, Payroll, EMR training, and clinical leadership to ensure a seamless and consistent experience.
• Leads multiple initiatives and concurrent priorities from initiation through implementation, evaluation, and transition to operations, applying appropriate methodologies, lifecycle processes, milestone schedules, critical-path management, communications, go-live planning, and closeout activities.
• Provides operational management support for the LIGHT Physician & APP Well-Being Program, including program administration, intake coordination, meetings, communications, and collaboration with physician leadership.
• Plans, implements, and evaluates physician and APP well-being initiatives—including educational programming, surveys, participation tracking, outcome reporting, and organizational partnerships—and integrates them into the broader provider experience strategy and organizational priorities.
• Develops and analyzes dashboards, metrics, and feedback to evaluate onboarding and provider well-being initiatives, measures outcomes, and identifies opportunities for continuous improvement.
• Leads continuous improvement efforts by recommending and implementing process enhancements that improve operational efficiency, reduces administrative burden, strengthens cross-functional collaboration, and enhances the physician and APP experience.

Skills

Healthcare administration

Project management

Operational leadership

Stakeholder collaboration

Education

Bachelor's in healthcare or business administration

Job description

Avera Health is seeking a Manager to lead onboarding initiatives and the LIGHT Physician & APP Well-Being Program within Avera Medical Group. You will serve as the welcoming first point of contact for incoming providers, coordinating processes and resources to support engagement and professional fulfillment.

You will partner with clinical, operational, and administrative leaders to standardize onboarding, monitor metrics, and drive continuous improvement while maintaining a compassionate,