Provider Experience Manager

Avera Health; Sioux Falls (SD); On-site; USD 67,000 - 101,000; Full time

Job summary

Avera Health in Sioux Falls, SD is seeking a Manager to lead onboarding initiatives for physicians and APPs, and to oversee the LIGHT Physician & APP Well-Being Program. You will coordinate program logistics across Recruitment, Human Resources, Medical Staff Services, IT, regional operations, and payroll to ensure a seamless provider experience from contract through first-year integration.

The role emphasizes relationship building, process assessment, standardized onboarding, and data dashboards

Qualifications

• Bachelor's in healthcare or business administration, organizational leadership, human resources or related field.
• 3–5 years progressive responsibility in healthcare administration, physician relations, project management, or operational leadership.
• Demonstrated ability to manage complex projects involving multiple stakeholders.
• Ability to build collaborative relationships across diverse teams and leadership levels.

Responsibilities

• Serves as the primary point of contact for incoming physicians and APPs, creating a welcoming, responsive, and supportive experience from contract execution through onboarding.
• Builds positive relationships with providers and key stakeholders by anticipating needs, responding to questions, identifying barriers, and connecting individuals with appropriate resources.
• Assesses and documents the current state of physician and APP onboarding across the system, including processes, roles, responsibilities, communications, timelines, resources, and areas of duplication or inconsistency.
• Leads the development and implementation of a centralized, standardized, and streamlined onboarding approach in collaboration with clinical, operational, and administrative leaders.
• Coordinates onboarding from contract execution through first-year integration across Recruitment, Human Resources, Medical Staff Services, Information Technology, regional operations, Payroll, EMR training, and clinical leadership to ensure a seamless and consistent experience.
• Leads multiple initiatives and concurrent priorities from initiation through implementation, evaluation, and transition to operations, applying appropriate methodologies, departmental artifacts, lifecycle processes, milestone schedules, critical-path management, communications, go-live planning, and closeout activities to deliver within established scope and timelines.
• Provides operational management support for the LIGHT Physician & APP Well-Being Program, including program administration, intake coordination, meetings, communications, and collaboration with physician leadership.
• Plans, implements, and evaluates physician and APP well-being initiatives-including educational programming, surveys, participation tracking, outcome reporting, and organizational partnerships-and integrates them into the broader provider experience strategy and organizational priorities.
• Develops and analyzes dashboards, metrics, and feedback to evaluate onboarding and provider well-being initiatives, measures outcomes, and identifies opportunities for continuous improvement.
• Leads continuous improvement efforts by recommending and implementing process enhancements that improve operational efficiency, reduces administrative burden, strengthens cross-functional collaboration, and enhances the physician and APP experience.

Skills

Healthcare administration

Physician relations

Project management

Operational leadership

Stakeholder management

Education

Bachelor's in healthcare or business administration

Job description

Location: Avera Health

Worker Type: Regular

Work Shift: Day Shift (United States of America)

Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $67,080.00 - $100,880.00

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Leads initiatives that enhance the experience of physicians and advanced practice providers (APPs) across Avera Medical Group. This role serves as a welcoming, trusted first point of contact for incoming providers while leading efforts to create fulfilled and supported experience as a provider with Avera Medical Group. The Manager also provides operational leadership for the LIGHT Physician & APP Well-Being Program, coordinating program logistics, communications, educational activities, meetings, and initiatives that support engagement, wellbeing, and professional fulfillment.

What you will do

• Serves as the primary point of contact for incoming physicians and APPs, creating a welcoming, responsive, and supportive experience from contract execution through onboarding.
• Builds positive relationships with providers and key stakeholders by anticipating needs, responding to questions, identifying barriers, and connecting individuals with appropriate resources.
• Assesses and documents the current state of physician and APP onboarding across the system, including processes, roles, responsibilities, communications, timelines, resources, and areas of duplication or inconsistency.
• Leads the development and implementation of a centralized, standardized, and streamlined onboarding approach in collaboration with clinical, operational, and administrative leaders.
• Coordinates onboarding from contract execution through first-year integration across Recruitment, Human Resources, Medical Staff Services, Information Technology, regional operations, Payroll, EMR training, and clinical leadership to ensure a seamless and consistent experience.
• Leads multiple initiatives and concurrent priorities from initiation through implementation, evaluation, and transition to operations, applying appropriate methodologies, departmental artifacts, lifecycle processes, milestone schedules, critical-path management, communications, go-live planning, and closeout activities to deliver within established scope and timelines.
• Provides operational management support for the LIGHT Physician & APP Well-Being Program, including program administration, intake coordination, meetings, communications, and collaboration with physician leadership.
• Plans, implements, and evaluates physician and APP well-being initiatives-including educational programming, surveys, participation tracking, outcome reporting, and organizational partnerships-and integrates them into the broader provider experience strategy and organizational priorities.
• Develops and analyzes dashboards, metrics, and feedback to evaluate onboarding and provider well-being initiatives, measures outcomes, and identifies opportunities for continuous improvement.
• Leads continuous improvement efforts by recommending and implementing process enhancements that improve operational efficiency, reduces administrative burden, strengthens cross-functional collaboration, and enhances the physician and APP experience.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience

• Bachelor's in healthcare or business administration, organizational leadership, human resources or related field
• 3-5 years progressive responsibility in healthcare administration, physician relations, project management, or operational leadership experience
• Demonstrated ability to manage complex projects involving multiple stakeholders
• Ability to build collaborative relationships across diverse teams and leadership levels

Preferred Education, License/Certification, or Work Experience

• Working with physicians and/or advanced practice providers
• Physician recruitment, onboarding, credentialing, medical staff operations or clinical well-being initiatives
• Experience within a matrixed healthcare organization

Expectations and Standards

Commitment to the daily application of Avera's mission, visio