Provider Engagement Manager I

Vatica Health, Inc.; New Jersey; On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

401k plans

Growth opportunities

Excellent PTO

Job summary

Vatica Health, Inc. is seeking a Provider Engagement Manager I to own relationships with a portfolio of provider practices in a defined territory. You will partner with practice leaders, clinicians and staff to strengthen program adoption, provider satisfaction and quality/risk adjustment performance.

Expect data-informed discussions and proactive engagement planning. You will collaborate with Clinical Operations, Sales and Customer Success to coordinate transitions, ensure action follow-through

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years in provider-facing account management or engagement.
• Experience with value-based care concepts and Medicare programs is preferred.

Responsibilities

• Own day-to-day relationships with an assigned portfolio of provider practices; build trust with executives, providers and staff.
• Review performance and present data-informed insights to practice stakeholders in meetings.
• Develop and execute engagement plans to improve adoption and outcomes.
• Identify risks to participation and satisfaction; escalate issues when needed.
• Collaborate with Clinical Operations, Sales and Customer Success on transitions and priorities.
• Maintain records of interactions and progress in Salesforce and other tools.

Skills

Provider engagement

Data analysis

Relationship management

Cross-functional collaboration

Public speaking

Education

Bachelor's degree

Tools

Salesforce

Power BI

Excel

Job description

The Provider Engagement Manager I owns relationships with a portfolio of provider practices in an assigned territory. Working within the Vatica Health program and the broader Cozeva organization, this person partners with practice leaders, clinicians and staff to strengthen program adoption, provider satisfaction, and quality and risk adjustment performance. The role uses performance data to identify opportunities, recommend practical improvements and help practices act on them. This is an individual contributor role with independent ownership of assigned practice relationships.

Responsibilities

• Own day-to-day relationships with an assigned portfolio of provider practices, including larger practices and accounts with multiple stakeholders or complex performance needs. Build trust with practice executives, providers and staff
• Review provider participation, quality and risk adjustment performance; present clear, data-informed insights and recommendations to practice stakeholders in virtual and in-person meetings
• Develop and execute practice-specific engagement and performance improvement plans; influence adoption of program workflows and follow through on agreed actions
• Identify risks to participation, satisfaction and retention early. Resolve routine concerns independently and coordinate timely escalation of issues that require leadership or specialized support
• Partner with Clinical Operations on record preparation and practice workflows, and with Sales and Customer Success on transitions, account priorities and provider needs
• Coordinate responses to provider questions and concerns across teams, keeping practice stakeholders informed through resolution
• Maintain accurate records of practice interactions, commitments and progress in Salesforce and other applicable tools
• Support provider education on relevant Vatica Health offerings and, as the business evolves, develop familiarity with Cozeva quality capabilities

Requirements

• Bachelor's degree or an equivalent combination of education and relevant experience. At least three years of provider-facing account management, provider engagement, provider relations, or comparable experience
• Experience working with a large health system supporting provider practices or managing provider relationships
• Working knowledge of value-based care, quality measures, risk adjustment and Medicare programs, including HEDIS and Stars where relevant
• Demonstrated ability to manage a portfolio independently, build relationships across executive, clinical and practice teams, and influence action without direct authority
• Ability to analyze and present performance information, turn findings into practical recommendations and communicate effectively in virtual and in-person settings
• Ability to visit provider practices in the assigned territory. Travel of up to 25% is expected

Preferred Qualifications

• Additional experience with multi-site practices, medical groups, health plans, accountable care organizations (ACOs) or other value-based care organizations
• Experience using Salesforce or a comparable CRM, Excel and data visualization tools such as Power BI

Benefits

Working at VATICA Health Advantages

Prosperity

• Competitive salary based on your experience and skills - we believe the top talent deserves the top dollar
• Bonus Potential (based on role and is discretionary) - if you go above and beyond, you should be rewarded
• 401k plans- we want to empower you to prepare for your future
• Room for growth and advancement- we love our employees and want to develop within

Good Health

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Dependent Care Account
• Life insurance, short-term, and long-term disability

Happiness

• Excellent PTO policy (everyone deserves a vacation now and then)
• Great work-life balance environment- We believe family comes first!
• Strong supportive teams- There is always a helping hand when you need it

The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $90000 to $110,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.