Provider Development Specialist

ResMed Inc; United States; On-site; USD 75,000 - 78,000; Full time

Job summary

ResMed is seeking a Provider Development Specialist to transform provider engagement into active ordering accounts. You’ll follow up after events, guide providers through first orders, and drive repeat purchases to boost utilization.

Collaborating with Territory Managers, you’ll uncover growth opportunities, re-engage inactive providers, and help create a seamless path from initial interest to sustained care delivery in sleep and respiratory health.

Qualifications

• 2–4 years of experience in customer experience or sales support within home medical equipment or respiratory care.
• Proven ability to build relationships with healthcare professionals and office staff.
• Strong organizational, communication, and multi-system navigation skills.

Responsibilities

• New Provider Activation: contact provider offices within 24 hours after events and guide through first order.
• Provider Growth & Retention: monthly outreach to active providers to strengthen relationships and increase utilization.
• Lost Account Recovery: re-engage inactive providers and identify barriers to ordering.
• Sales Partnership: collaborate with Territory Managers to share feedback and develop growth strategies.

Skills

Relationship building

Customer experience

Sales support

Communication skills

Education

High school diploma or equivalent

Job description

Turn new provider engagements into lasting partnershipsYou play a critical role in turning provider engagement into measurable growth. As a Provider Development Specialist, you serve as an extension of the field sales organization, building on the momentum created through new account introductions, in-services, and educational events. Your focus is to convert newly engaged providers into active ordering accounts, increase utilization among existing providers, and re-engage providers who have stopped ordering.In this role, you’ll proactively follow up with providers, identify opportunities for growth, and drive continued adoption. Through consistent outreach, you’ll help providers move from initial interest to first order—and from first order to sustained utilization. You’ll also maintain relationships with existing providers to uncover opportunities for increased engagement and reconnect with lost ordering providers to bring them back into active use.This is a proactive, growth-oriented sales role. Success is measured by your ability to activate providers, generate repeat ordering behavior, increase utilization, and strengthen provider relationships over time. By creating consistent engagement after the initial field sales interaction, you help maximize each opportunity and contribute directly to expanding access to sleep and respiratory care.Your ability to listen, understand needs, and provide actionable guidance not only strengthens provider confidence but also contributes to Resmed’s mission of changing lives through connected health.What You’ll DoNew Provider ActivationContact provider offices within 24 hours following a lunch, breakfast, or educational event conducted by the Territory Manager.Introduce themselves as a dedicated growth resource and answer high-level questions regarding our solutions and services.Guide providers and office staff through the process of submitting their first order.Remove barriers to adoption and ensure providers feel confident in utilizing our services.Follow up after 1st order has been placed and completed to check how the process went and try to secure 2nd orderProvider Growth & RetentionConduct monthly outreach to active ordering providers to:Strengthen relationships.Understand utilization trends and opportunities.Identify additional providers or locations that may benefit from our services.Increase ordering frequency and overall account growth.Lost Account RecoveryContact inactive or lost ordering providers to:Understand reasons for disengagement.Identify service gaps or barriers to ordering.Gather market intelligence and competitive insights.Develop strategies to re-engage and reactivate accounts.Sales PartnershipCollaborate closely with Territory Managers to:Share provider feedback and market intelligence.Identify opportunities for additional education and support.Develop account-specific growth strategies.Ensure a seamless transition from initial engagement to ongoing utilization.What You BringHigh school diploma or equivalent2-4 years of experience in customer experience or sales support within home medical equipment, respiratory, or sleep diagnostic environmentsProven ability to build relationships with healthcare professionals and office staffStrong organizational skills and ability to manage multiple accounts and prioritiesExcellent verbal and written communication skills and a professional, customer-focused approachSkilled at working across multiple systems and platforms with speed and accuracyResourcefulness, accountability, and initiative to handle challenges and follow throughFamiliarity with DME operations, healthcare workflows, or similar is preferred but not mandatoryWhat Sets You ApartCustomer-First Perspective - You understand provider needs and anticipate solutions to make their experience seamlessRelationship Builder - You thrive on developing trust and maintaining strong connectionsGrowth Orientation - You seek opportunities to expand adoption and utilization while driving measurable resultsAdaptability - You easily navigate systems, evolving priorities, and changing workflowsCollaborative Spirit - You work well across teams, sharing insights that benefit providers and patientsWhy Join ResmedResmed exists to inspire and empower people to live healthier lives with connected care. When you join us, you become part of a team that values collaboration and impact. Your efforts help ensure providers can access and deliver life-changing technology to patients who need it most. Here, your work matters—every interaction creates an opportunity to improve health outcomes and strengthen access to care.We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.This role is eligible for a Sales Incentive Plan with a target incentive opportunity of 20% of base salary.At Resmed, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the on-target earnings (OTE) for this position is $75,000-$78,000 USD annually, including base salary and target incentive compensation.For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.