Provider Data Operations Supervisor

Oscar Health, Inc.; Texas; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

11 paid holidays

Paid sick time

Paid parental leave

401(k) participation

Life and disability insurance

Wellness time and reimbursements

Unlimited vacation

Annual performance bonus

Job summary

Oscar Health, Inc. is seeking a Supervisor for Provider Data Operations to lead a team focused on data accuracy and operational excellence. The role emphasizes coaching, performance analytics, and cross-functional collaboration to drive improvements and risk mitigation.

You will report to the Manager, Provider Data Operations and work in a fully remote capacity with occasional travel for meetings and events. A benefits package and performance bonuses are offered.

Qualifications

• 3+ years of direct people management experience.
• ~2+ years of experience in an operations role supporting production teams.
• ~1+ year experience using data to drive decision making and continuous improvement.
• ~3+ years of Provider data experience with health insurance company.
• Proficiency navigating Excel/Google Sheets, JIRA, and SQL.

Responsibilities

• Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics and assisting in development of departmental metrics and mitigation strategies.
• Collaborates with internal and external stakeholders to formulate proactive implementation, communications and program strategies for change management and risk mitigation.
• Conduct root-cause analysis on systemic issues and construct action plans to address.
• Hire and manage a team with direct responsibility for performance management, growth and development, and HR tasks.
• Ensure compliance with all applicable laws and regulations.

Skills

People management

Data-driven decision making

Excel/Google Sheets

SQL

JIRA

Tableau/Looker

Education

Bachelor's Degree in a related field

Tools

JIRA

SQL

Excel/Google Sheets

Job description

Supervisor - Provider Data Operations

We're hiring a Supervisor to join our Provider Data Operations team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves - one that behaves like a doctor in the family.

The Provider Data Operations Supervisor coaches, develops, motivates a team of colleagues to support a best-in-class lean operation. They are also responsible for managing team reporting, identifying areas of improvement, as well as ensuring team output is meeting expectations.

You will report into the Manager, Provider Data Operations.

Work Location: This position is fully remote and open to candidates residing in the U.Daily work is completed from your home office, with occasional travel required for team meetings and company events. #LI-Remote

You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Key Responsibilities

• Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies


• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives


• Conduct root-cause analysis on systemic issues and construct action plans to address


• Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks


• Compliance with all applicable laws and regulations

Key Qualifications

• 3+ years of direct people management experience


• ~2+ years of experience in an operations role supporting production teams


• ~1+ year experience using data to drive decision making and continuous improvement


• ~3+ of Provider data experience with health insurance company


• ~ Strong proficiency navigating Excel/Google Sheets, JIRA, and/or SQL

Bonus points

• Experience using analytics tools and reporting (Tableau, Looker, Periscope, etc.) to read, interpret and action upon data


• Experience supporting process improvement initiatives cross-functionally


• Bachelor's Degree


• Operational Excellence Certification (Lean Six Sigma or similar)

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ( Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.