Provider Data Operations Lead

Oscar Health, Inc.; Oregon; Hybrid; USD 56,000 - 73,000; Full time

Benefits offered by this job

Unlimited vacation program

Annual performance bonuses

Full benefits

Job summary

Oscar Health, Inc. is hiring a Provider Data Operations Lead to drive production workflows and team performance in a payor health environment. This fully remote role reports to the Manager, Provider Data Operations and focuses on data accuracy, quality, and operational efficiency.

You will coach staff, collaborate with cross-functional teams, and optimize workflows to improve outcomes. The position offers a base pay range and bonus opportunities, with work-from-home flexibility across the United

Qualifications

• 2+ years experience with provider data in health insurance
• 1+ year of direct people management experience
• 1+ years using data and metrics to drive improvements across teams

Responsibilities

• Hire and manage a team with performance management and HR tasks
• Monitor dashboards and track operational KPIs; perform root-cause analysis
• Make volume-based decisions aligned with customer needs
• Lead team huddles and align with Oscar's mission, vision, values
• Foster an inclusive culture aligned with Oscar's core values
• Lead continuous improvement to develop a high-performing production team
• Identify and close gaps in existing workflows
• Collaborate across production and other Oscar teams to implement best practices
• Ensure compliance with applicable laws and regulations
• Perform other duties as assigned

Skills

Provider data experience

People management

Data-driven decisions

Cross-functional collaboration

Education

Bachelor's degree

Job description

Hi, we're Oscar. We're hiring a Provider Data Operations Lead to join our Network Operations. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves - one that behaves like a doctor in the family.

About the role:

The Provider Data Operations Lead is a provider data and production workflow expert within a payor healthcare environment. This role is responsible for creating, implementing, and optimizing production workflows while driving team performance against established goals and KPIs. The Lead provides day-to-day coaching and leadership to support staff and partners with cross-functional stakeholders to develop workflow solutions that improve operational efficiency, data accuracy, quality, and overall team performance. You will report into the Manager, Provider Data Operations.

Work Location:

This position is fully remote and open to candidates residing in the U.S., excluding Alaska; Delaware; Hawaii; Louisiana; Montana; North Dakota; Oklahoma; West Virginia; Wyoming; and U.S. Territories. Daily work is completed from your home office, with occasional travel required for team meetings and company events. #LI-Remote

Pay Transparency:

The base pay for this role is: $55,890 - $73,355 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Responsibilities:

• Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks
• Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise
• Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers.
• Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives
• Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values
• Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team
• Identifying and closing gaps on existing operational workflows
• Work collaboratively across production and other Oscar teams to implement best practice
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 2+ years experience of provider data experience with a health insurance company
• 1+ year of direct people management experience
• 1+ years of experience using data and metrics to drive improvements1+ years of experience working with teams in multiple locations and multiple disciplines
• Work according to the Work Location section above.

Bonus points:

• Bachelor's degree
• Lean Six Sigma or Process Improvement certification
• Prior healthcare and/or insurance experience
• Advanced Google Suite or Microsoft Office capabilities
• 2+ years experience solving complex inquiries
• 1+ years managing projects

This is an authentic Oscar Health job opportunity.

Equal Opportunity & Diversity:

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care - an experience made whole by our unique backgrounds and perspectives.

Benefits:

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI):

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known.

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