Provider Customer Service Call and Chat Representative - Remote in TN

Freddie Mac; Kingsport (TN); Remote; Full time

Job summary

A leading company in the healthcare industry is seeking a dedicated advocate for healthcare providers. This role offers the opportunity to work remotely in Tennessee, with comprehensive training and a supportive environment. The ideal candidate will possess strong problem-solving skills and experience in customer service, ensuring timely resolution of provider inquiries while collaborating with internal partners.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

11 weeks of paid training

Qualifications

• Minimum of 1 year of customer service experience required.
• Proficient with computer applications.

Responsibilities

• Serve as the primary advocate for healthcare providers.
• Manage multi-channel support including calls, chats, and emails.
• Research and resolve complex prior authorization and claim issues.

Skills

Problem Solving

Customer Service

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare

Why consider this job opportunity:
- Salary up to $33.22 per hour
- Comprehensive benefits package, including equity stock purchase and 401k contribution
- Opportunity for career advancement and growth within the organization
- Full-time remote work flexibility for residents of Tennessee
- 11 weeks of paid training to ensure success in the role
- Supportive and collaborative work environment that recognizes employee performance

What to Expect (Job Responsibilities):
- Serve as the primary advocate for healthcare providers, demonstrating accountability and ownership in issue resolution
- Manage multi-channel support including calls, chats, and emails to address provider inquiries
- Triage and respond to contacts from healthcare professionals, addressing needs related to benefits, billing, and authorizations
- Research and resolve complex prior authorization and claim issues to prevent repeat inquiries and improve provider satisfaction
- Collaborate with internal partners to ensure timely communication and resolution of provider issues

What is Required (Qualifications):
- High School Diploma or GED or equivalent work experience
- Must be 18 years of age or older
- Minimum of 1 year of customer service experience with strong problem-solving skills
- Proficient with computer applications, including the ability to navigate complex systems
- Availability to work full-time, 40 hours per week during normal business hours, with potential for overtime

How to Stand Out (Preferred Qualifications):
- Experience in a call center or customer service environment utilizing phones and computers
- Knowledge of healthcare terminology and processes
- Current employment within UHC Operations & Experience

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