Provider Administrative Assistant

University Hospitals; Conneaut (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

University Hospitals in Ohio is seeking an experienced administrative coordinator to support clinicians and operations across multiple departments. The role emphasizes professional communication, patient and provider coordination, and adherence to privacy standards while ensuring smooth daily workflows.

The successful candidate will manage scheduling, document processing, and office duties, contributing to efficient patient experiences and compliant operations across the care network.

Responsibilities

• Assess customer needs and ensure quality service standards.
• Demonstrate strong communication by handling inbound/outbound calls and assisting customers.
• Coordinate clinical and administrative activities, including schedules, lab materials, and provider identifiers.

Job description

What You Will Do

• Assesses customer's needs, meets quality standard for services and evaluates customer satisfaction.
• Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls.
• Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, id badge, etc.
• Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
• Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
• Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
• Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
• Completes correspondence &/or administrative paperwork.
• Types, transcribes and process correspondence, documents, grant papers and publications.
• Coordinates timely submission of grant papers and publications.
• Performs general office duties and provides back up support for other staff as needed.
• Other departmental duties assigned as needed.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.