Prototype Solutions & Technical Support Technician

Socket.dev; Auburn Hills (MI); On-site; USD 68,000 - 90,000; Full time

Job summary

Socket.dev is seeking a Prototype Solutions & Technical Support Technician to deploy, operate, and maintain prototype equipment and test assets across multiple locations. You will provide hands-on technical support to engineering teams and end users while ensuring operational readiness of prototype systems.

In this role, you will work with engineers and stakeholders on prototyping projects, perform diagnostics, and contribute to continuous improvement of prototyping tools and processes.

Qualifications

• Associates degree in Electronics/Electrical Engineering or a related technical field.
• Minimum of 2 years of experience supporting prototype systems, testing activities, laboratory environments, or embedded systems.
• Valid driver's license with the ability to travel between customer, engineering, or testing sites.
• Authorization to work in the United States.
• Proficient with MS Office and Google Suite applications.
• Must be able to work any shift. This is union mandated work.
• Combination of workshops, laboratory, garage, prototype vehicle, and office environments.
• Frequent hands-on work with prototype hardware and test equipment.
• Occasional lifting of equipment and materials.

Responsibilities

• Support engineers during design, development, integration, and validation phases of prototype projects.
• Procure, prepare, install, configure, and commission prototype hardware and equipment.
• Perform modifications, repairs, upgrades to maintain prototype functionality.
• Prepare, operate, and maintain prototype vehicles, test benches, and equipment.
• Conduct testing, measurements, inspections, and first-level diagnostics.
• Travel between multiple sites within the region to support assets.
• Provide Level 1 and Level 2 technical support to engineers and end users.
• Troubleshoot electrical, electronic, and embedded systems issues and implement corrective actions.
• Document testing activities, maintenance actions, and findings.
• Contribute to continuous improvement of prototyping tools and processes.
• Ensure compliance with safety procedures and company standards.

Skills

Electrical systems

Electronics

Troubleshooting

Diagnostics

Documentation

MS Office & Google Suite

Travel-ready

Education

Associates degree in Electronics/Electrical Engineering

Tools

Automotive diagnostic tools

Embedded systems hardware

Job description

The Prototype Solutions & Technical Support Technician is responsible for the deployment, the operation, the maintenance, the continuous support of prototype equipment, test assets, and vehicle development projects. This role provides hands‑on technical support to engineering teams and end users while ensuring the reliability and operational readiness of prototype systems.

She/he works closely with engineers, project teams, and stakeholders to support prototype development, testing activities, troubleshooting, and technical operations across multiple locations.

Key Responsibilities

• Support engineers during design, development, integration, and validation phases of prototype projects.
• Procure, prepare, install, configure, and commission prototype hardware and equipment.
• Perform technical modifications, adaptations, repairs, and upgrades to maintain prototype functionality and availability.
• Prepare, operate, and maintain prototype vehicles, test benches, and associated equipment.
• Conduct technical testing, measurements, inspections, and first‑level diagnostics.
• Travel between multiple sites within the region as required to maintain operational continuity and support deployed prototype assets.
• Provide Level 1 and Level 2 technical support to engineers, project teams, and end users.
• Troubleshoot electrical, electronic, and embedded systems issues and implement corrective actions.
• Document testing activities, maintenance actions, and technical findings.
• Contribute to the continuous improvement of prototyping tools, equipment, methods, and operational processes.
• Ensure compliance with safety procedures and company standards.

Basic Qualifications

• Associates degree in Electronics/Electrical Engineering or a related technical field.
• Minimum of 2 years of experience supporting prototype systems, testing activities, laboratory environments, or embedded systems
• Valid driver's license with the ability to travel between customer, engineering, or testing sites.
• Authorization to work in the United States.
• Proficient with MS Office and Google Suite applications
• Must be able to work any shift. This is union mandated work
• Combination of workshops, laboratory, garage, prototype vehicle, and office environments.
• Frequent hands‑on work with prototype hardware and test equipment.
• Occasional lifting of equipment and materials

Technical Skills

• Strong knowledge of electrical, electronic, and wiring systems.
• Familiarity with embedded electronics and vehicle communication networks.
• Experience using automotive diagnostic and troubleshooting tools.
• Ability to perform technical measurements, testing, fault isolation, and root‑cause analysis.
• Ability to read and interpret technical documentation, schematics, and wiring diagrams.
• Proficiency with standard computer tools and technical reporting systems.

Preferred Competencies

• Ability to adapt quickly to changing projects and technical environments.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent troubleshooting and problem‑solving abilities.
• Customer‑focused mindset with a strong service orientation.
• Ability to work independently while collaborating effectively within cross‑functional teams.
• Strong attention to detail and commitment to performance and quality.
• Flexibility, mobility, and willingness to support urgent operational needs.

Work Environment

• Combination of workshops, laboratory, garage, prototype vehicle, and office environments.
• Frequent hands‑on work with prototype hardware and test equipment.
• Occasional lifting of equipment and materials.
• Regional travel required.