Prototype Hardware & Technical Support Specialist

Socket.dev; Auburn Hills (MI); On-site; USD 68,000 - 90,000; Full time

Job summary

Socket.dev is seeking a Prototype Solutions & Technical Support Technician to deploy, operate, and maintain prototype equipment and test assets across multiple locations. You will provide hands-on technical support to engineering teams and end users while ensuring operational readiness of prototype systems.

In this role, you will work with engineers and stakeholders on prototyping projects, perform diagnostics, and contribute to continuous improvement of prototyping tools and processes.

Qualifications

• Associates degree in Electronics/Electrical Engineering or a related technical field.
• Minimum of 2 years of experience supporting prototype systems, testing activities, laboratory environments, or embedded systems.
• Valid driver's license with the ability to travel between customer, engineering, or testing sites.
• Authorization to work in the United States.
• Proficient with MS Office and Google Suite applications.
• Must be able to work any shift. This is union mandated work.
• Combination of workshops, laboratory, garage, prototype vehicle, and office environments.
• Frequent hands-on work with prototype hardware and test equipment.
• Occasional lifting of equipment and materials.

Responsibilities

• Support engineers during design, development, integration, and validation phases of prototype projects.
• Procure, prepare, install, configure, and commission prototype hardware and equipment.
• Perform modifications, repairs, upgrades to maintain prototype functionality.
• Prepare, operate, and maintain prototype vehicles, test benches, and equipment.
• Conduct testing, measurements, inspections, and first-level diagnostics.
• Travel between multiple sites within the region to support assets.
• Provide Level 1 and Level 2 technical support to engineers and end users.
• Troubleshoot electrical, electronic, and embedded systems issues and implement corrective actions.
• Document testing activities, maintenance actions, and findings.
• Contribute to continuous improvement of prototyping tools and processes.
• Ensure compliance with safety procedures and company standards.

Skills

Electrical systems

Electronics

Troubleshooting

Diagnostics

Documentation

MS Office & Google Suite

Travel-ready

Education

Associates degree in Electronics/Electrical Engineering

Tools

Automotive diagnostic tools

Embedded systems hardware

Job description

Socket.dev is seeking a Prototype Solutions & Technical Support Technician to deploy, operate, and maintain prototype equipment and test assets across multiple locations. You will provide hands-on technical support to engineering teams and end users while ensuring operational readiness of prototype systems.

In this role, you will work with engineers and stakeholders on prototyping projects, perform diagnostics, and contribute to continuous improvement of prototyping tools and processes.