Protective Services Specialist 2

State of Alaska; Anchorage (AK); On-site; USD 70,000 - 90,000; Full time

Job summary

State of Alaska’s Department of Health is seeking a Protective Services Specialist 2 to join the Central Intake Unit, where you will receive, assess, and process reports involving vulnerable adults. You will review allegations of abuse, neglect, or exploitation, route reports through Harmony, and ensure timely processing while maintaining confidentiality.

This role emphasizes attention to detail, sound judgment, and clear communication to support independence and dignity for Alaska's seniors and

Qualifications

• Analytical Thinking/Problem Solving competency is required.
• Customer Service skills are essential for client interactions.
• Writing and Oral Communication skills must be demonstrated.

Responsibilities

• Receive, assess, and process reports involving vulnerable adults.
• Review allegations of abuse, neglect, or exploitation and determine urgency.
• Document and route reports through the Harmony system; handle phone, fax, email and walk-ins.
• Ensure reports are processed within required timelines and policies.

Skills

Professionalism

Analytical Thinking/Problem Solving

Customer Service

Integrity/Honesty

Interpersonal Skills

Oral Communication

Writing

Job description

This Individual Position is Exempt from the Hiring Freeze.

Welcome to the Department of Health.

We’d be delighted to have you join our team.

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

What you will be doing:

In this role, working in the Central Intake Unit, you will take the lead in receiving, assessing, and processing reports involving vulnerable adults. You will review allegations of abuse, neglect, or exploitation and determine how they should be prioritized based on urgency and severity. You will document and route reports through the Harmony system while also handling those received by phone, fax, email, or walk-ins. You will ensure every report is processed within required timelines and in alignment with established policies and procedures. To succeed in this position, you will rely on strong attention to detail, sound judgment, and clear communication as you manage sensitive information with accuracy and care.

Our organization, mission, and culture:

Our mission at Senior & Disabilities Services is to promote health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice, and dignity. Adult Protective Services staff contribute to the division's mission by working with individuals, providing a variety of available services, helping them make informed decisions about those services, and supporting their ability to care for themselves.

The benefits of joining our team:

Join a dedicated and supportive team of professionals committed to protecting the health, safety and well-being of vulnerable Alaskans. You will have the opportunity to make a meaningful difference in your community while developing your skills and building a rewarding career in public service. We provide a supportive environment that appreciates and values the contribution of each employee.

• meaningful work
• generous leave accrual
• 12 paid holidays annually

The working environment you can expect:

The office is located in Northeast Anchorage (1835 Bragaw Street). It is near Costco, East High School. Parking is readily available at the office.

After successfully completing the training period, this position may offer a hybrid telework schedule on a rotating 5-week cycle, consisting of two weeks in the office and three weeks working from a home office.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Professionalism: Consistently displays the collection of competencies and skill expected of a professional. Professionalism is defined by its key behaviors including being accountable for actions and assigned projects; practicing efficient work habits to effectively manage time and workload; clearly communicating and expressing thoughts and ideas in writing and in person; possessing the ability to understand how non-verbal communication impacts the workplace; working effectively as part of a team to achieve productive outcomes; and consistently demonstrating, emotional intelligence, integrity, and ethical behavior.
• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

General description reference:

To view the general description and example of duties for this job class, please go to the following link and search for Protective Services Specialist 2: https://www.governmentjobs.com/careers/Alaska/classspecs

Competency-Based Minimum Qualifications Instructions

This job class uses competency-based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations instead of specific tasks and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to meet the competency successfully, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Educational and experience prerequisites

Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tac, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to non‑verbal cues, and responds appropriately.
• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

equivalent to those typically gained by Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or progressively responsible professional experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on‑line, self‑study, and on‑the‑job), from accredited and unaccredited sources, and long‑duration (such as a post‑secondary degree) and short‑duration (such as a seminar) programs.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

Special Note:

Some positions require a valid Alaska driver's license and/or a background investigation including fingerprinting. These requirements will be indicated at the time of recruitment.

At the time of the interview, please provide the following:

1. Copies of your two (2) most recent performance evaluations, if available. If unavailable, two supervisory letters of reference may be substituted.
2. Three (3) professional references we may contact by phone, one (1) of which must be a current or former supervisor, if not already provided in the application.
3. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications and competencies.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated, you must answer the Supplemental Questions. The State of Alaska uses four proficiency levels to measure and describe an applicant's competence in applying specific behaviors, knowledge, skills, and abilities to accomplish a specific task. The four proficiency levels are Mastery, Fluency, Literacy, and Discovery. You must rate your proficiency level for each competency listed in the supplemental questions.

EDUCATION

To verify education is being used to meet and/or support the required minimum