Protective Services Specialist 1/2 (063027)

State of Alaska; Anchorage (AK); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Insurance Benefits

Retirement Benefits

Paid Leave

Twelve paid holidays per year

Job summary

The State of Alaska, Department of Family and Community Services, Office of Children's Services, seeks a Protective Service Specialist 1/2 in Anchorage for full-time work. The role involves receiving reports, gathering information, and ensuring child safety with a focus on service excellence.

Position may be filled at level 1 or 2 depending on qualifications and experience. Training, probation, and career development are provided.

Qualifications

• Equivalent to those typically gained by training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or experience providing assistance, information or referrals to the general public.

Responsibilities

• Be the first point of contact for individuals reporting concerns about child safety and well-being.
• Gather essential information and screen reports to determine next steps.
• Coordinate with families and agencies to support child safety and well-being.

Skills

Self-Management

Teamwork

Stress Tolerance

Analytical Thinking/Problem Solving

Customer Service

Integrity/Honesty

Interpersonal Skills

Oral Communication

Writing

Job description

Position Overview

The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for a full-time Protective Service Specialist 1/2 located in Anchorage, Alaska.

This position will be filled at either the 1 or 2 level depending on the applicant's qualifications and job experience. It is recommended that you apply for all levels if you are qualified.

Job Overview

In this role, you’ll be the first point of contact for individuals reporting concerns about child safety and well‑being. You will be responsible for gathering essential information and screening reports. Success in this position requires strong customer service, critical thinking, and the ability to work calmly in a fast‑paced environment. Your work will play a vital role in protecting children and supporting families across Alaska.

Working Environment

The position offers either a 3-day or 4-day work week with shifts starting at 8:00 am. The 3-day schedule is Friday, Saturday, and Sunday. The 4-day schedule is Friday, Saturday, Sunday, and Monday.

All positions are full-time. Training and probationary period: The first twelve months in the agency are probationary and considered a training period, with formal virtual training and on‑the‑job training with your supervisor and with other colleagues.

Benefits

• Insurance Benefits
• Retirement Benefits
• Paid Leave
• twelve paid holidays per year

Competencies

1. Self-Management: Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
2. Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
3. Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).

Special Note

• This position requires a valid Alaska driver's license.
• Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
• Relocation reimbursement costs may be provided by the State of Alaska.
• For positions in this job class, a child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.
• The successful candidate may be required to attend multiple training courses normally located in Anchorage.

Protective Services Specialist 1 – Competencies

• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

Equivalent to those typically gained by Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.

Protective Services Specialist 2 – Competencies

• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

Equivalent to those typically gained by Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or progressively responsible professional experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.

Legal Employment

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. The State of Alaska does not provide VISA Employer sponsorships.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact

Name: Lee-Ann French, Protective Services Specialist 4
Phone: [phone]
Email: [e-mail]