Protective Services - Officer

Novant Health; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement

Paid Time Off

Tuition reimbursement

Job summary

Novant Health in Charlotte, NC is seeking a Protective Services Officer to provide security for hospital campuses across the Charlotte region. You will respond to emergencies, monitor clinical areas, and support a safe, therapeutic environment within a healthcare setting.

The role requires a high school diploma, healthcare public safety experience preferred, and certifications such as IAHSS basic/advanced, NCPPSB armed security registration, with training in de-escalation, OC spray, and BLS.

Qualifications

• Education: High School Diploma or GED, required.
• Experience: Healthcare Public Safety/Police, preferred.
• Licensure/Certification: IAHSS Basic and/or Advanced Training Certifications within 6 months of hire, required.
• NCPPSB Armed Security Officer Registration Permit within 12 months of hire, required; NC curricula for restrictive interventions within 3 months, required.
• Additional Skills: BLS/CPR within 90 days; valid NC driver's license; no criminal record.

Responsibilities

• Respond to emergency calls for assistance and ensure rapid, professional incident resolution.
• Monitor behavioral health units and provide direct support to clinical staff in high-acuity environments.
• Participate in firearms training and healthcare-specific security programs to maintain a safe, therapeutic setting.

Skills

Public contact experience

Basic computer skills

Radio communication

Communication skills

Education

High School Diploma or GED

Job description

What We Offer

Schedule: 12 hour shifts - 6-6 - alternating weekends

We have locations with potential opportunities all across the Charlotte Region, to include:

• Presbyterian Medical Center
• Huntersville Medical Center
• Matthews Medical Center
• Ballantyne Medical Center
• Mint Hill Medical Center

Why Choose Novant Health Protective Services?

• Competitive Benefits and Total Rewards Package: Medical, Dental, Vision, Retirement, Paid Time Off.
• Strong Reputation: Be part of a team recognized by the North Carolina Private Protective Services Board.
• Paid, Comprehensive Training: Includes Armed/Unarmed Certifications, ASP Baton, OC Spray, BLS, and Aggressive Behavior Management—all led by certified in-house instructors.
• Career Growth: Advance within a hybrid model of Private Armed Security and Company Police, with lateral and upward mobility across specialized units.
• Professional Gear Provided: Includes ballistic vest/carrier and a yearly uniform allowance.
• Education Support: Tuition reimbursement for college-level coursework and degree programs.
• Modern Technology & Tools: State-of-the-art patrol vehicles, communication systems, and protective equipment.
• Collaborative & Diverse Team: Work alongside experts in Emergency Management, Executive Protection, Community Patrol, and Investigations.

What You'll Do

As a Protective Services Officer, you will:

• Respond to emergency calls for assistance and ensure rapid, professional incident resolution.
• Monitor behavioral health units and provide direct support to clinical staff in high-acuity environments.
• Participate in firearms training and other healthcare-specific security programs to maintain a safe, therapeutic setting.

What We're Looking For

Qualifications:

• Education: High School Diploma or GED, required.
• Experience:Healthcare Public Safety/Police, preferred.
• Licensure/Certification:IAHSS Basic and/or Adv Training Certifications within 6 months of hire, required.
• NCPPSB Armed Security Office Registration Permit within 12 months of hire, required. NC state approved curricula for restrictive interventions (facility specific) within 3 months of hire, required

Additional Skills (required):

• BLS/CPR within 90 days of hire through employment. Must qualify for and maintain a North Carolina Private Protective Service Board Armed Security Officer Registration Permit in accordance with annual training and qualification standards established by Novant Health.

• Public contact experience.
• Satisfactorily completes all required organizational and departmental basic, field, and in-service training courses as well as courses that support our Emergency Management efforts such as decontamination or hazardous materials awareness training .
• Basic computer skills.
• Ability to successfully complete generic and department-specific skills validation and competency testing.
• Ability to accurately receive and transmit information by radio and telephone.
• Ability to translate observations and information into legible, complete, and accurate reports.
• No criminal record. Maintains valid driver's license in the state of residence. Maintains compliance with the Novant Health Vehicle Use, Requirements & Guidelines Policy. Immediately notifies Director of Public Safety or Public Safety Manager of any and all charges relating to the operation of a motor vehicle and/or criminal complaint.

Additional Skills (preferred):

• Security, law enforcement or military experience.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

2026-237426