Protective Services Administrator

Delaware, County of (OH); Delaware (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Delaware County in Ohio seeks a senior leader to oversee the JFS Protective Services Division, guiding policy, program development, and day-to-day operations. The role ensures safeguarding children and adults while supervising staff and coordinating with courts, agencies, and the Director of Job and Family Services.

The ideal candidate has a Bachelor's in a related field, 5+ years in protective services, and a valid Ohio driver's license; postgraduate study is preferred.

Qualifications

• Bachelor's degree in a related field; postgraduate degree preferred.
• Minimum of five years in child/adult protective services with progressive responsibilities.
• Valid Ohio driver's license and acceptable driving record; county driving qualifications required.

Responsibilities

• Oversee Protective Services activities including reporting of abuse/neglect, screening, investigations, in-home services, foster/adoption services, and adult protective services.
• Direct review and screening of referrals from agencies, courts, and clients; coordinate service delivery.
• Ensure investigations comply with Ohio Revised Code and Ohio Administrative Code timelines and rules.
• Lead diagnostics, evaluation, and service planning to determine best placement or home-based support.
• Provide 24/7 guidance on emergencies; supervise policy implementation and program changes.
• Monitor laws and regulations, and recommend policy/ procedural updates to the Director.
• Coordinate with fiscal division on budgets, fee collections, and contracting.
• Manage department operations, staff performance, and organizational improvements.
• Foster collaboration with community partners and regional/state human services organizations.

Skills

Leadership

Policy development

Strategic planning

Budget management

Communication

Education

Bachelor's degree in a related field

Postgraduate degree preferred

Job description

Individual is responsible for overseeing and performing all operation aspects of the JFS Protective Services Division, developing and implementing agency and state policy, rules and regulations and agency programs in child protection and adult protective services and child care. Individual is responsible for providing direct and indirect supervision and administrative functions. Organizes and directs development, planning, implementation and monitoring of client service programs. Individual is responsible for determining work policy and providing technical assistance to supervisors and employees. Individual reports to the Director of Job and Family Services.Bachelor's degree in a related field and preferably a postgraduate degree. Minimum of five (5) years related work experience demonstrating increasing responsibilities in child protection and/or adult protective services, supervision, fiscal planning and control and social service programs combined with a demonstrated ability to effectively manage and lead subordinate personnel. Individual must demonstrate and maintain proficiency in human/social services guidelines and applicable laws. Must have a valid Ohio driver's license and an acceptable driving record. Must meet and maintain qualifications for driving on county business as a continued condition of employment. All required licenses, continuing education, training, and certificates must be maintained as a condition of continued employment.

• Responsible for oversight and management of all activities for Protective Services including reporting of child and adult abuse and neglect, screening, intake investigations, in-home voluntary ongoing services, out-of-home placement services, foster care licensing services, adoption services, post-adoption services, and adult protective services;
• Directs the reviewing and screening of all referrals on children and adults from public and private agencies, Juvenile, Family and Domestic Court, individual clients, and any requests for services form public and private agencies outside of the state;
• Ensures that all reported cases of child and adult abuse, adult financial exploitation, neglect and dependency are investigated within proper time frames and in accordance with the Ohio Revised Code and the Ohio Administrative Code;
• Directs the diagnostic, evaluation, assessment and service planning that is necessary prior to determining whether the child should be placed in foster care, or specialized institutionalized settings, or in some situations where it is most beneficial to remain in his/her own home;
• Provides guidance and direction on client-specific emergencies including child and adult injuries and child and adult fatalities requiring availability 24 hours per day/seven days per week;
• Reviews and remains appraised of existing laws, proposed legislation, rules and regulations and makes recommendations for policy and procedural changes to the Director;
• Disseminates and interprets directives, policies, procedures, and program changes;
• Coordinates with the fiscal division on monitoring budget and allocations, assisting in the planning and preparation of annual budgets, fee collections and managing financial contracts;
• Manages all facets of the assigned departments, program delivery, fiscal, personnel, and operational functions, evaluates program effectiveness and recommends necessary changes to ensure quality and reliability of services;
• Consistently demonstrate the ability to apply progressive management principles in an unionized environment;
• Collaborates extensively with other community agencies and assumes a leadership position in those collaborations to ensure necessary support and effective delivery of the division's programs and to meet the social service needs of county residents;
• Coordinates meetings of other administrators, supervisors, and staff, as needed to assure proper interpretation and administration of relevant regulations, policies and procedures;
• Reviews, coordinates, and determines outcomes for subordinates including, but not limited to: performance evaluations, promotions, corrective action, transfers, and vacancies. Handles employee grievances and other related concerns;
• Establishes and maintains a presence and role within regional and state human services organizations and ODJFS affiliates as required or when such presence and role is necessary or indicated to further the interests of the division, the County, and county residents;
• Composes correspondence, completes forms and develops reports associated with Job and Family Services programs;
• Receives and responds to client complaints and public inquiries regarding programs and provides community consultation and education when available/directed;
• Conducts and attends meetings and seminars and disseminates information as needed;
• Initiates memberships in relevant professional organizations to enhance the Agency's access to information, training opportunities and to remain current on new developments in human/social service;
• Participates and assists with a variety of special projects as requested;
• Demonstrates regular and predictable attendance;
• Hold as confidential, all aspects of the job;
• Attends various training sessions, video conferences, and workshops;
• Performs typing, word processing, and related computer operations; and
• Works overtime and outside of typical work schedule/business hours as required.