Protection Specialist: 24/7 Alarm Response & Growth

Guardian Protection; Warrendale (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

Guardian Protection in Warrendale, PA, seeks a Protection Specialist for our alarm monitoring center. You will process and respond to customer alarm activations using our automation software and coordinate with first responders to ensure timely resolution.

This high-energy call center role emphasizes customer experience, teamwork, and accuracy. We offer competitive pay, day-one benefits, and a 24/7 operation with shift differential bonus potential.

Qualifications

• High school diploma or equivalent.
• Must pass drug test and background check.
• Ability to obtain state licenses.
• Typing speed of at least 35 wpm.

Responsibilities

• Respond to priority alarm notifications and contact responders.
• Monitor video alarms and assess threats; document incidents.
• Handle inbound calls related to alarm events with secure, customer-focused support.
• Work in a 24/7 central station with shift differential bonuses.
• Maintain accurate documentation and adhere to procedures.

Skills

Communication

Customer focus

Software navigation

Typing speed

Calm under pressure

Education

High School Diploma

Job description

Guardian Protection in Warrendale, PA, seeks a Protection Specialist for our alarm monitoring center. You will process and respond to customer alarm activations using our automation software and coordinate with first responders to ensure timely resolution.

This high-energy call center role emphasizes customer experience, teamwork, and accuracy. We offer competitive pay, day-one benefits, and a 24/7 operation with shift differential bonus potential.