Protection Specialist

Guardian Protection Services, Inc.; United States; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits starting day 1

Opportunities for growth within the公司

Job summary

The Armstrong Group is seeking Protection Specialists for our alarm monitoring center. You will handle alarm activations, contact customers and emergency responders, and review video events to assess threats and determine appropriate actions. The role emphasizes precise documentation and a strong customer-centric approach.

We offer competitive pay and a comprehensive benefits package starting immediately upon hire, with opportunities for growth within the company.

Qualifications

• Positive, clear communication with customers.
• Holistic, customer-centric approach to support.
• Skillfully navigate the software application used for alarm monitoring.
• Typing speed of at least 35 wpm is required.
• Maintain calm and control during emergencies.

Responsibilities

• Respond to priority alarm notifications by outbound calls to customers and responders per procedures.
• Monitor video alarm events by reviewing live/recorded footage to assess threats and act; document incidents and notify clients or teams.
• Process inbound calls related to alarm events, providing secure, customer-centric assistance.
• Work in a 24/7 Central Station with a shift structure and potential differential bonus.
• Ensure actions reflect procedures with high accuracy in documentation.

Skills

Positive communication

Customer focus

Application navigation

Speed 35 wpm

Calm under pressure

Education

High School Diploma

Job description

Brief Description: If you are looking for an exciting opportunity with a company that strives to help you grow professionally then look no further! Based within our award-winning alarm monitoring center, our Protection Specialists perform a pivotal role in processing and responding to customer alarm activations presented via our state-of-the-art automation software. This high energy call center role is designed with a dedicated approach to creating a superb customer experience, coupled with a focus on creating an impressive environment for our team members to be successful within. In addition to working with a very upbeat and friendly team, we offer competitive pay and a comprehensive benefit plan including medical, dental, vision, flexible spending, long term disability, life insurance, 401k, and generous paid time off (PTO), all effective immediately upon hire!

What’s In It for You:

• Attractive compensation package.
• Comprehensive benefits starting day one.
• Opportunities for growth within the company.

What You'll Be Doing:

• Responding to various priority alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency first responders in accordance with established procedures.
• Monitoring and responding to video alarm events by reviewing live and recorded footage to accurately assess potential security threats and determine appropriate action. Document incidents, follow established protocols, and promptly communicate with clients, emergency services, or internal teams to ensure timely and effective resolution.
• Processing inbound calls relating to alarm events, providing secure and customer centric assistance.
• Working within a collaborative team environment in the alarm monitoring center (Central Station) that maintains a 24/7 operation providing schedules that are focused on providing a solid work-life balance. Shift differential bonus potential dependent upon shift worked.
• Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation.

What You'll Need:

• Positive communication – Clear tone and customer oriented.
• Customer focused – Supporting a holistic customer centric approach.
• Application navigation – Skillfully maneuver within software application.
• Speed and accuracy –A minimum typing speed of 35 wpm is required.
• Calm and collective – Effectively control emergency situations.

Education:

High School Diploma or equivalent

Requirements:

This is a position within a highly regulated business that requires the successful completion of a drug test, comprehensive background screen and ability to gain all state licenses.

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer. The Armstrong Group, a family owned and operated business, now employs over 2,000 people across the nation. The company continues to value strong relationships with its employees and close ties to the communities it serves.