Protection Officer (Labor Pool)

Doctors Hospital of Williamsburg; Williamsburg (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

Riverside Health System in Williamsburg, VA is seeking a Protection Officer I to safeguard facilities and personnel, monitor security systems, and support safety and incident response.

You will patrol the campus, escort staff and visitors, and write detailed reports to ensure ongoing protection and regulatory compliance. The role requires strong communication, flexibility, and the ability to operate under managed supervision.

Qualifications

• High School Diploma or GED is required; experience preferred in security in health care or similar setting.
• Strong communication and attention to detail are essential.
• Ability to adapt to changing priorities and maintain composure in emergencies.

Responsibilities

• Monitor fire, intrusion, duress, and security alarm systems and respond appropriately.
• Escort employees, visitors, and patients as requested and assist with transportation when needed.
• Patrol interior and exterior areas to deter crime and write incident reports.
• Maintain logs and input service calls and training records.
• Prepare clear, detailed incident reports and contribute to safety and quality monitoring.

Skills

Prioritization

Communication

Flexibility

Education

High School Diploma or GED

Job description

Williamsburg, VirginiaHiring Range$17.50 - $22.75/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.Hours: Labor Pool (as needed)OverviewThe Protection Officer I works under the direction of the Protection Supervisor & Manager. The Officer performs functions to protect facilities and personnel from property loss and criminal activity. Provides services and assistance, as outlined by policies and procedures and directed by Management, to make the facility safe for employees, patients and visitors and to meet the expectations of Riverside Health.What you will doMonitor fire, intrusion, duress, and security alarm systems and respond as appropriate. Maintains a working knowledge of the infant security alarms (TOTs), Genetic access and video systems, WorxHub, and Omnigo. Function in emergency circumstances as directed. Operate communications equipment in keeping with assigned duties.Maintain positive public relations with the community. Escort employees, visitors, and patients as requested. Assist with transportation and lifting of patients as requested. Assist with visitor management credentialing, provide contraband searching/wanding. Direct and assist patients, visitors, employees, contractors, and other members of the public to the appropriate parking areas. Direct persons to the appropriate entrance of the facility. Assist with employee, contractors, and visitor badging and ensure all persons are in compliance with established policies.Patrol interior and exterior of the campus to prevent and detect criminal activity. Write traffic warnings and incident reports. Ensure appropriate equipment is in assigned vehicle, and maintain performance of protection vehicles to include cleaning, fluid levels and engine maintenance.Maintain logs, input work orders into WorxHub, input calls for service in Omnigo, SOPs, complete training modules, fire extinguishers, radios, Genetic, infant security alarms (TOTs), emergency blue lights, WorxHub and equipment.Keep files, SOPs and Omnigo calls for service system current. Make written reports of incidents or unusual circumstances with which confronted with while on duty, including safety and fire hazards. Provide appropriate and detailed information in reports about incidents or concerns for quality monitoring through rCare and pass downs.Safety Practices - Bring to the attention of the OIC/Supervisor any accidents, injuries, safety matters, or protection problems. Complete computer based training and other employee training modules necessary for position to remain up to date on safety issues, procedures and processes. Identify opportunities for service improvement and participate in process improvement and departmental in-services. Responsible for ensuring safe practices as referenced in the National Patient Safety Goals and in accordance with RHS policies and procedures. Demonstrate the ability to keep work area neat, clean and in compliance with RHS, NFPA, ISO, DNV and State safety standards.QualificationsEducationHigh School Diploma or GED, (Preferred)ExperiencePrior experience with security in a health care or other setting (Preferred)Skills and AbilitiesAbility to prioritize and accomplish assignments with accuracy and timeliness (work assignments completed by deadlines, receive minimal customer complaints)Ability to respond with flexibility to changes and adapt to varying work assignmentsAbility to communicate reliably and accurately with all members of the team*Job functions related to vehicle operation/maintenance are only applicable to facilities where RHS vehicles are used. A Valid Driver's License is not required for locations that do not operate vehicles in the performance of job duties (i.e. Doctors', Shore Memorial, & Smithfield Hospital)*Licenses and CertificationsCertified Crisis Prevention (CPI) - The Crisis Prevention Institute (CPI) within 90 Days (Required)Control Tactics - A To Z Training Solutions within 1 Year (Required)CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 90 Days (Required) andCertified Auto External Defibrillator (AED) - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) If CPR is not BLS certification, AED is also required within 90 Days (Required)Operates company vehicles as essential function of the jobValid Drivers License (Required)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.