Protech ADM Field Trainer

Caliber Collision; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Protech Automotive Solutions is seeking a skilled trainer to deliver hands-on curriculum, install Telematics hardware, and mentor technicians across light and heavy vehicles. You will coordinate field audits, guide apprentices and mentors through the TAP program, and ensure adherence to Protech standards.

You will work with R&D and Ops to develop training materials, assess needs, and support continuous improvement. A valid US driver's license and passing MVR are required.

Qualifications

• High school diploma or tech school graduate is required.
• Background in advanced vehicle diagnostics, telematics, or aftermarket hardware installation preferred.
• Training or teaching experience is preferred.

Responsibilities

• Deliver learning to teammates through live/virtual curriculum and field-based hands-on training.
• Mentor Mobile Diagnostic & Mechanical Technicians and TAP Mentors to ensure Protech quality standards.
• Oversee and enforce training processes and fieldable quality controls.

Skills

Vehicle electronics

Diagnostics

Teaching experience

Customer service

Project management

Strong communication

MVR check

Education

High school diploma or tech school graduate

ASE/I-CAR certifications

Tools

CCC One

Estimating Systems

Microsoft Excel

Job description

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver learning to teammates through live/virtual curriculum and field-based hands-on training
• The segment installs telematics and related hardware on fleet vehicles of every class passenger vehicle, tractor trailer, heavy equipment, and everything in between so the role requires hands-on familiarity across the light and heavy-duty vehicle spectrum.
• Vett potential ADM Mentors for program approval through RO audits, GM interviews, and field audits to ensure proper admittance into the TAP Mentor Program
• Support Apprentices and Mentors through the 12-18 months of TAP Program through field visits/audits, RO audits, and program progress check-ins leading to successful graduation
• Support Changing Lanes ADM Programs and curriculum; act as Instructor back-up as required at shop classroom location
• Recommend and coordinate necessary training for areas of need based on quality reviews and industry trends & best practices
• Mentor Mobile Diagnostic & Mechanical Technicians and TAP Mentors to ensure the Protech Standards of quality and compliance are attained and sustained
• Assist in development and enforcement of quality control processes developed in coordination with R&D and Protech Ops teams
• Assess teammate training needs and develop materials and course recommendations that will help teammates understand subject matter to bring the most value to their role
• Follow up with teammates regarding training in-person or through conference calls
• Build and maintain partnerships and act as liaison with Protech field leadership and other support departments
• Provide field leadership and mentorship to Technicians, Mentors and Apprentices where required
• Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of company objectives.
• Measure ongoing field performance assessment, research and development of new required field capabilities, and systematically apply knowledge for learner success.
• Assist evaluation of training sessions created by the training team
• Identify opportunities and make training/operational recommendations to improve overall field processes and procedures
• Oversee and execute special projects as needed
• All other duties as assigned

Qualifications and Education Requirements

• High school diploma or tech school graduate
• 3+ years of hands-on experience in vehicle or equipment installation, service, or technical fields, including exposure to the heavy equipment space (e.g., tractor trailers, off-highway, construction, or fleet heavy vehicles) in addition to automotive/light-vehicle work.
• Background in advanced vehicle diagnostics, telematics, or electronic/aftermarket hardware installation strongly preferred.
• Training or teaching experience preferred
• ASE, I-CAR and/or other industry certifications preferred and must be maintained
• 4 years mechanical experience in the field of automotive diagnostic and mechanical preferred
• Strong knowledge of vehicle electronics, OE software and scan tools
• Working knowledge of CCC One, Estimating Systems and Microsoft Excel
• Ability to read and understand instructions, workflows, written estimates and work orders
• Strong communication (written and verbal) and interpersonal skills
• Strong project management, organization, and multi-tasking skills with the ability to adapt easily to changing, fast-paced environments
• Professional demeanor with a positive attitude, geared toward customer service
• Must have a valid driver's license and ability to pass MVR check

Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.