Prosper Sanitation - Overnight Lead - Full Time

H-E-B; Prosper (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

H-E-B in Prosper, TX is seeking an Store Department Lead to oversee a well-stocked department and deliver superior customer service. You will also perform supervisory duties, such as scheduling work, and training / developing Partners.

You’ll support inventory control, production planning, and ensure bakery, deli, and produce operations run smoothly. Strong product knowledge and leadership are essential to drive department sales and customer satisfaction.

Qualifications

• Lead a department with supervision and scheduling responsibilities.
• Train Partners and develop team skills.
• Provide superior customer service and product guidance.

Responsibilities

• Lead a well-stocked, well-maintained department and provide superior customer service.
• Schedule work, supervise Partners, and back-up to Department Manager as needed.
• Assist with inventory control and ensure safety and sanitation standards.
• Train Partners, direct work, resolve issues, and implement production plans.
• Support in bakery, beauty, deli, prepared foods, produce, and other areas as needed.

Skills

Leadership

Supervisory

Training

Customer service

Product knowledge

Merchandising

Job description

Responsibilities

Job Summary: As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.

Key Responsibilities & Essential Functions

Store Lead Operations / Training

• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Performs Representative / Specialist duties frequently

Customer Service / Sales

• Provides / coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively

Food Safety

• Slices, packages, labels, rotates, and culls products for poor quality
• Complies with department / Store operating procedures
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Additional Department-Specific Responsibilities / Pre-requisites

BAKERY

• Ensures / oversees effective production planning and execution of supporting processes
• Assists in all technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates
• Writes on cakes with icing per personalized customer requests
• Stores with more than one Bakery Lead
• Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store

BEAUTY

• Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup

DELI

• May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
• Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
• Assists with ordering and event order management (EOMs)
• Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
• Stores with more than one Deli Lead
• Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store

PREPARED FOODS

• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

PRODUCE

• Lead (department)
• Performs lead responsibilities for the department and may serve as backup to Produce Manager
• Lead (in-store production)
• Serves as dedicated lead over the in-store production work & Production Partners
• Spends majority of time with processing team engaged in Daily Sequence of Tasks

TEXAS BACKYARD

• Strong knowledge of nursery field
• Strong knowledge of plant and chemical recommendations
• Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
• Keeps up with current nursery field‑related trends

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties,