Prospective Student Advisor & Outreach Coordinator

Job Details; Louisiana (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Retirement options

Insurance options

Vacation and sick leave

Employee Assistance Program

Job summary

South Louisiana Community College (SoLAcc) seeks a Workforce Advising Coordinator to answer inbound calls and guide prospective students to the right advisors. You will manage inquiries via phone, email, and walk-ins at the Lafayette campus, directing leads to SNAP Works, Salesforce, and other departments.

You will perform outbound outreach to SNAP and LA Works referrals, update student records, and support scheduling and recruitment activities.

Qualifications

• 1 year of related administrative, sales, higher education, or customer service experience.
• Associate degree or higher from an accredited college or university.
• Excellent interpersonal, time management, customer service, organizational, and communication skills.

Responsibilities

• Answer inbound calls related to short-term programs in a professional manner and transfer to the appropriate department.
• Collect contact information from prospective students via inbound calls, emails and texts, and walk ins.
• Speak with walk-in students about program interest and direct them to the appropriate advisor or SoLAcc department.
• Make outbound calls to SNAP direct referrals to gauge interest in SoLAcc programs and direct to an advisor.
• Make outbound calls to Louisiana Works direct referrals to gauge interest in SoLAcc programs and direct to an advisor.
• Make outbound calls to leads in Salesforce with no activity in the past two years to gauge interest in SoLAcc programs and direct to an advisor.

Skills

Customer service

Phone communication

Time management

Data entry

Interpersonal skills

Education

Associate degree or higher

Tools

Salesforce

SNAP Works

Excel

Job description

South Louisiana Community College (SoLAcc) seeks a Workforce Advising Coordinator to answer inbound calls and guide prospective students to the right advisors. You will manage inquiries via phone, email, and walk-ins at the Lafayette campus, directing leads to SNAP Works, Salesforce, and other departments.

You will perform outbound outreach to SNAP and LA Works referrals, update student records, and support scheduling and recruitment activities.