Prospect Cargo Agent (AA) - ORD

Unifi Aviation, LLC; Chicago (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental & Vision

PTO

Discount programs

Earned wage access

Tuition discount

Job summary

Prospect Airport Services is hiring staff to manage incoming and outgoing passengers’ baggage and address related concerns at major airports, including Chicago. The role offers competitive pay and benefits such as comprehensive health coverage for full-time employees, plus voluntary AFLAC coverages and exclusive travel discounts.

Duties include cargo handling, billing, payments, and coordinating with vendors while upholding safety standards.

Qualifications

• High School diploma or GED.
• Must be at least 18 years old.
• Possess a valid Driving License.
• Must be able to obtain credentials required as per airport/state or customs requirements.
• Physical ability to lift up to 70 lbs and to stand, walk, reach and bend as required.

Responsibilities

• Take orders from customers, arrange for pickup of cargo, and answer questions related to cargo.
• Prepare bills of lading and weigh items to determine charges and prepare freight bills.
• Collect fees, process payments, and issue refunds using the computer system.
• Contact vendors and claims adjustment department to resolve problems with shipments.
• Prepare manifest to accompany shipments and maintain records of goods shipped, received and stored.
• May also perform ramp agent duties as needed.
• Adhere to all safety procedures and policies.
• Complete work in a safe and secure manner following company safety and operational standards.
• Immediately report safety and security incidents and potential hazards.

Skills

Baggage Handling

Customer Service

Driving License

Airport Credentials

Education

High School diploma or GED

Job description

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more— Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance , lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Job Summary:

Responsible for handling incoming and outgoing passengers’ baggage , and promptly addressing any related concerns.

Competitive pay with daily access to earned wages.

Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.

Voluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.

Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit .

Paid Time Off (PTO) – Location specific leave policy.

Exclusive Travel Discounts:

ID90 Discount Program – Industry-exclusive deals on hotels, car rentals, cruises, and more!

Concur – Discounted cars and hotels

Tuition Discount with Purdue Global.

Job Duties:

Take orders from customers , arrange for pickup of cargo and answer questions related to cargo .

Prepare bills of lading and weigh items to determine charges and prepare freight bills.

Collect fees, process payments, and issue refunds using the computer system.

Contact vendors and claims adjustment department to resolve problems with shipments.

Prepare manifest to accompany shipments and maintain records of goods shipped, received . and stored .

May also perform ramp agent duties as needed.

Adhere to all safety procedures and policies.

Complete work in a safe and secure manner, following company safety and operational standards

Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Perform other related duties as assigned within the appropriate skill , experience , and capabilities expected for this position.

Qualifications:

High School diploma or GED.

Must be at least 18 years of age.

Possess a valid Driving License.

Must be able to obtain credentials required as per airport or state or customs requirements.

Physical requirements :

Must be able to constantly l ift , m ove up to 70 lbs , push, pull ; and constantly w alk , s tand, r each a bove s houlder, c limb , c rawl, s toop, s quat, k neel, reach, grasp outwards and b end.

Working conditions:

Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.

Must be able and open to work in outside weather conditions which may include severe seasonal elements .

"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."