ProSolutions Mission Critical Manager

Herc Rentals; Grand Prairie (TX); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid time off

Stock Purchase Program

Tuition Reimbursement

Job summary

Herc Rentals is seeking a ProSolutions Mission Critical Manager to drive full lifecycle management of Mega Projects and On-Site operations. You will coordinate with Sales, Operations and Facilities to launch, stabilize, and optimize complex project ramps across multiple sites.

The role demands strong leadership, problem solving, and the ability to coach staff while traveling up to 75% to support branches and markets in need of rapid improvements.

Qualifications

• Bachelor’s degree in business or related field.
• 5 years of equipment rental leadership experience.
• Proficiency in operational systems and tools (Rental Man, FAST, Oracle, etc.).

Responsibilities

• Scope, plan, and execute launch and support plans for Mega Projects and On-Sites.
• Serve as liaison between Sales, Operations, and Facilities for ramp-up and stabilization.
• Own the lifecycle of assigned projects, delivering operational and customer service excellence.
• Lead planning and launch activities to deliver efficient, well-staffed On-Site operations.
• Conduct quarterly self-review audits with Branch Managers.

Skills

Leadership

Coordination

Communication

Travel readiness

Education

Bachelor’s degree in business or related field

Tools

Rental Man

FAST

Oracle

Job description

ProSolutions Mission Critical Manager

Phoenix, AZ, USA, 85040

| Henderson, CO, USA, 80640

| Lakeland, FL, USA, 33811

| Lithonia, GA, USA, 30058

| Harvey, LA, USA, 70058

| Summerville, SC, USA, 29483

| Lebanon, TN, USA, 37090

| Grand Prairie, TX, USA, 75050

Employment Status: Full-time

Posting Start Date: 8/17/26

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Job Purpose

The ProSolutions Mission Critical Manager is responsible for the full lifecycle management of assigned Mega Projects and On-Site projects, ensuring operational and customer service excellence. This role acts as a liaison between Sales, Operations, and Facilities, supporting project launches, staff training, and stabilization of processes. The MCRM provides proactive support to mitigate customer impact and is empowered to redirect priorities to address critical branch or market issues as needed.

What you will do...

• Collaborate with Field Operations Team leadership to scope, plan, and execute launch and support plans for Mega Projects and On-Sites.

• Serve as the primary liaison between Sales, Operations, and Facilities to ensure successful project ramp-up and stabilization.

• Own the lifecycle of assigned projects, delivering operational and customer service excellence.

• Conduct regular project reviews, including monthly and quarterly deep dive visits.

• Perform on-site self-evaluations to identify root causes of issues and develop action plans.

• Address staffing, facility/yard, fleet quality, and customer support issues.

• Support Branch Manager, Shop Supervisor, and Sales Team to elevate performance and provide solutions.

• Directly support staff recruiting, onboarding, and coaching to supplement BM/AM/DMs.

• Conduct follow-up visits to ensure continuous improvement.

• Assist with fleet, service and maintenance, and sales support as needed.

• Lead planning and launch activities to deliver efficient, well-staffed, and well-trained On-Site operations.

• Conduct quarterly self-review audits with Branch Managers.

• At SVP discretion, provide immediate support to branches or markets in critical need status.

Requirements

• Bachelor’s degree in business or related field

• 5 years of equipment rental leadership experience

• Proficiency in operational systems and tools (Rental Man, FAST, Oracle, etc.)

Skills

• Strong ability to coordinate with DM/RVP, Mission Critical Team, and Field Ops Team.

• Demonstrated leadership in supporting branch operations and driving continuous improvement.

• Excellent communication, problem-solving, and coaching skills.

• Willingness and ability to travel up to 75% of the time.

Req #: 71053

Pay Range: $100,000 - $120,000 base compensation + bonus + vehicle

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.