PROSHOP - Key Holder, Retail Stores

Dallas-Cowboys-Pro-Shop; San Antonio (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

40% off Employee Discount

Paid Sick Time

Bi-Weekly Pay with On Demand Pay Flexb

Employee Assistance Programs

Job summary

Dallas Cowboys Pro Shops in Texas is seeking a proactive Keyholder to drive exceptional customer service and sales performance. You will lead by example on the selling floor, maintain visual standards, and support store operations to ensure a world-class fan experience.

Ideal candidates are 18+, with retail familiarity and a passion for the Cowboys brand. The role requires physical stamina, weekend availability, and the ability to work flexible hours, including nights.

Qualifications

• High School Diploma or GED required.
• Must be at least 18 years old.
• Previous experience in a retail setting preferred.
• Able to stand for extended periods (4 hours or longer).
• Able to lift 30lbs.
• Able to work flexible hours, including nights, weekends, and holidays.
• Eligible for 40% off Employee Discount.
• Bi-Weekly Pay with On Demand Pay Flexibility.
• Access to Employee Assistance Programs.
• Upholds honesty and integrity in all decisions and actions.

Responsibilities

• Creates a fun and energetic environment for our fans and teammates.
• Empowers teammates to utilize the “Star Service” model and selling skills to provide a world-class shopping experience that encourages positive customer connections and loyalty.
• Exhibits a customer-focused mentality, driven by the desire to go over and beyond for our fans.
• Proactively educates himself/herself and teammates on product knowledge and merchandise campaigns to effectively communicate and promote to our customers.
• Upholds store visual merchandising standards.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers.
• Contributes to a winning culture that strives to meet store’s daily KPIs both individually and as a team.
• Assists the Store Manager with the onboarding process for new associates and delivers training in areas such as point of sale execution, merchandising standards, and customer service.
• Promotes Dallas Cowboys United Membership packs to all fans.

Skills

Customer service

Upselling

Cash handling

Flexibility

Teamwork

Education

High School Diploma or GED

Job description

Posted Friday, August 14, 2026 at 6:00 AM

Come join America’s Team and be a part of the 5x Super Bowl Champion Dallas Cowboys Family! Our winning tradition doesn’t just happen on the field, it extends into our communities and retail stores. The DallasCowboys Pro Shops provide the ultimate game day experience while carrying the largest selection of official Cowboys fan gear. As part of the Team, you’re an integral part of our selling culture and ability to bring the excitement of the Dallas Cowboys to our fans. The Star represents our success and quality of work through world- class customer service. Earning your Star come with a commitment to deliver an exceptional customer experience while maximizing sales and profit. We are recruiting teammates who act with integrity, pursue excellence, give back to the community, display teamwork, and striver for passion every day.

Keyholder Job Description

Introduction:

Come join America’s Team and be a part of the 5x Super Bowl Champion Dallas Cowboys Family! Our winning tradition doesn’t just happen on the field, it extends into our communities and retail stores. The DallasCowboys Pro Shops provide the ultimate game day experience while carrying the largest selection of official Cowboys fan gear. As part of the Team, you’re an integral part of our selling culture and ability to bring the excitement of the Dallas Cowboys to our fans. The Star represents our success and quality of work through world- class customer service. Earning your Star come with a commitment to deliver an exceptional customer experience while maximizing sales and profit. We are recruiting teammates who act with integrity, pursue excellence, give back to the community, display teamwork, and striver for passion every day.

Customer Experience:

• Creates a fun and energetic environment for our fans and teammates.
• Empowers teammates to utilize the “Star Service” model and selling skills to provide a world-class shopping experience that encourages positive customer connections and loyalty.
• Exhibits a customer-focused mentality, driven by the desire to go over and beyond for our fans.
• Proactively educates himself/herself and teammates on product knowledge and merchandise campaigns to effectively communicate and promote to our customers.
• Upholds store visual merchandising standards.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers.

Selling Culture and Talent:

• Engages in a selling culture focused on acquiring the needs of customers and building relationships

Motivates and encourages teammates to uphold performance expectations. Able to advise, upsell, and influence the purchase of additional products to maximize sales. Contributes to a winning culture that strives to meet store’s daily KPIs both individually and as a team. Assists the Store Manager with the onboarding process for new associates and delivers training in areas such as point of sale execution, merchandising standards, and customer service. Promotes Dallas Cowboys United Membership packs to all fans.

Operational Excellence:

• Understands, follows, and able to accurately communicate all company policies and procedures with integrity.
• Works effectively to maintain an inviting shopping atmosphere for our fans by ensuring the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained in accordance with company standards.
• Able to protect assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and providing consistent accuracy in cash handling.
• Completes opening/closing procedures.
• Able to balance our exceptional customer service experience with necessary operational tasks.

Qualifications:

• High School Diploma or GED required
• Must be at least 18 years old
• Previous experience in a retail setting preferred
• Able to stand for extended periods (4 hours or longer)
• Able to lift 30lbs.
• Equipped to troubleshoot/problem solve and remain calm in challenging situations
• Upholds honesty and integrity in all decisions and actions
• Demonstrates flexibility and quickly adapts to changes while maintaining high levels of productivity and effectiveness
• Able to work flexible hours, including nights, weekends, and holidays
• Eligible for 40% off Employee Discount
• Paid Sick Time
• Bi-Weekly Pay with On Demand Pay Flexibility
• Access to Employee Assistance Programs

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.