Property Tax & Customer Service Specialist

Joe G. Tedder, Tax Collector for Polk County, Florida; Bartow (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Joe G. Tedder, Tax Collector for Polk County, Florida seeks a courteous Tax Specialist to provide accurate, timely customer service across current and delinquent tax payments.

You will handle inquiries in person, by phone, mail or email, process payments, corrections, and address changes, while ensuring compliance with Florida statutes and county ordinances. The role emphasizes strong communication, accuracy, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Requires a high school diploma or general education degree and one year customer service experience.
• Strong written and verbal communication skills are necessary.
• Must possess strong problem solving skills.
• Ability to prepare reports, projects and documents.
• Skilled in researching, collecting and interpreting data.
• Strong mathematical skills.
• Must be highly dependable and motivated.

Responsibilities

• Answer incoming calls, property tax, business tax and tourist development tax queries.
• Process payments, applications, refunds for Tax, BT and TDT.
• Maintain records, update address changes and file tax rolls.
• Assist in service centers and with courier runs.
• Handle mail opening and correspondence related to Tax, BT, and TDT.
• Ensure compliance with Florida statutes and county ordinances.

Skills

Customer service

Communication

Problem solving

Data interpretation

Time management

Multitasking

Teamwork

Mathematical skills

Researching

Education

High school diploma

Job description

Joe G. Tedder, Tax Collector for Polk County, Florida seeks a courteous Tax Specialist to provide accurate, timely customer service across current and delinquent tax payments.

You will handle inquiries in person, by phone, mail or email, process payments, corrections, and address changes, while ensuring compliance with Florida statutes and county ordinances. The role emphasizes strong communication, accuracy, and the ability to manage multiple tasks in a fast-paced environment.