Property Support Manager - Bilingual

RADCO; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement match

Paid holidays

Job summary

RADCO is seeking a Property Support Manager to join our team in Atlanta, GA. This role supports multiple property operations, assists with transitions for new opportunities, and provides resources to maximize occupancy and income while controlling expenses.

The role requires a broad skillset across leasing, on-site supervision, maintenance coordination, and cross-department collaboration. This is a leadership-track position with growth potential within RADCO.

Qualifications

• 5+ years of experience in property management or related industry.
• College degree preferred but not required.
• ARM or CPM designation preferred but not required.
• Valid driver’s license and current automobile insurance required.

Responsibilities

• Assist in planning and preparation for future property management opportunities.
• Support transitions for new property management opportunities and on-site operations.
• Fill in as acting Leasing Consultant as needed, handling inquiries and tours.
• Fill in as acting Property Manager as needed, including hiring and supervision.
• Coordinate with Maintenance and Regional Managers on property goals.
• Collaborate with Accounting, IT, Marketing, and Learning & Development.

Skills

Financial reporting

Interpersonal communication

De-escalation

Organizational skills

Microsoft Office

Property management

Education

College degree preferred

ARM or CPM designation preferred

Tools

YARDI

Microsoft Office

Job description

When you go home at night and your loved ones ask you, ‘What did you do at work today?’ You can look up, smile, and say, ‘Today, I did some good.’

NORMAN RADOW, CEO

Position:Property Support Manager - Bilingual

Location: Atlanta, GA

Job Id:2943

# of Openings:1

RADCO is seeking a Property Support Manager to join our incredibly talented team!

The Property Support Manager fills in as the company’s representative, in all areas of property operations. This is a versatile role and requires someone with a wide range of skillsets in property management.As the Property Support Manager, you will assist with the transition of new property management opportunities, as well as provide operational support and resources for various communities to help accomplish property, owner, and company objectives. These objectives will include maximizing occupancy and income levels, growing property values, minimizing property operation expenses while maintaining a quality product.

The Property Support Manager reports directly to the (Sr. VP or Director of Operations). This person is adaptable, analytical, an empathetic problem-solver, effective communicator, multi-tasker, and a strategic thinker; with the passion to lean in and helping others. The Property Support Manager role is intended to be a steppingstone into leadership roles within the company and requires someone who has the desire to learn and grow. Are you up for the challenge?

Responsibilities:

• Assist with the planning and preparation for future property management opportunities, to include reviewing property information and documentation and completing assigned items from the property checklist.
• As needed, join a Transition Team to help provide operational support for a specific amount of time for new property management transitions. Support may include various operational functions, such as sales tours, delinquent rent collections, onboarding, training, vendor setups, invoice management, system setup, etc.
• Fill in as acting Leasing Consultant, as needed, to include responding to resident and prospect inquiries, touring prospective residents, processing rental applications, scheduling move-ins, etc.
• Fill in as acting Property Manager, as needed, to include hiring, training, administrative functions, reporting, and supervising on-site team members.
• As needed, partner with the Maintenance Supervisor to ensure all maintenance related activities and initiatives are in alignment with property goals.
• Work closely with the Regional Managers to understand changing operational needs and assigned responsibilities week-to-week.
• Collaborate with various departments to include Accounting, IT, Marketing, Learning & Development, etc.

Customer Service Responsibilities:

• Promote resident satisfaction and retention by responding to concerns, questions, and requests in a timely manner, and taking appropriate action to address and resolve concerns.
• Communicate clearly and professionally with residents, prospects, clients, vendors, and team members both verbally and in writing.
• Respond sensitively to resident questions and/or concerns exhibit sense of urgency, and de-escalate resident issues
• Attend and assist in resident activities and functions after hours as needed.
• Maintain all vendor relationships with utmost professionalism.

Leadership Responsibilities:

• Shadow Regional Managers and Property Managers to gain a better understanding of how to effectively train, empower, and motivate team members.
• With the guidance of a Regional Manager, as a leader you will set expectations and hold accountable team members to achieve budget guidance. When necessary, implement an Improvement Plan for team members to ensure success in their development.
• Serve as the company’s representative in various capacities and learn how to drive and lead teams towards the successful execution of projects and initiatives.
• Assist in managing the client/owner relationship by conducting property tours, providing updates and information about the property performance, and responding to Regional Managers regarding owner requests as needed.

Qualifications:

• Basic knowledge of financial reporting and ability to read, interpret, and update budgets and financial statements.
• Excellent interpersonal skills providing for effective verbal and written communication with residents, team members, peers, vendors, owners, etc.
• Ability to de-escalate and respond sensitively to customer service-related concerns.
• Strong organizational and time-management skills.
• Ability to work collaboratively in a team environment.
• Developing leadership skills with the desire to learn and grow.
• Proficient in Microsoft Word, Excel and Outlook.
• YARDI experience is preferred but not required.
• Proficient in Landlord/Tenant laws and application, familiarity with GAA and/or NAA Lease and Addendums, Federal, State and local Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.

Education, Experience, License(s) or Certification(s) Requirements:

• 5+ years of experience in property management or in a related industry
• College degree is preferred, but not required
• ARM or CPM designation is preferred but not required
• Valid driver’s license and current automobile insurance is required.
• Position requires individuals to furnish their own reliable transportation to fulfill the job’s functions.

From free healthcare to professional development and retirement programs, we tailor our benefits to meet your needs and support your growth.

• 100% Employer-Paid Medical, Dental, Basic Life and AD&D Insurance
• Voluntary Vision, Short-Term and Long-Term Disability, Supplemental Life, Critical Illness, Hospital Indemnity, Accident, Pet, and Legal Insurance Policies
• Infertility Benefits Covered Under Medical Plan
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Telemedicine for Team Members and Their Families Robust Employee
• Employee Assistance Program (EAP)
• Paid Maternity, Paternity, and Adoption Leave
• 401(k) Retirement Plan with100%Employer Match up to 6% of Gross Pay
• Competitive Pay and Bonus Incentives
• Accrued Paid Time Off (PTO) Immediately Upon Hire
• Paid Holidays, Including One Paid Floating Holiday Per Calendar Year
• Team Member Apartment Housing Discount
• Internal Financial Assistance Program - Radco Cares
• Team Member Referral Bonus Program
• Paid Volunteer Time Off (VTO) / Community Involvement Opportunities - Radco Caring in Action

Professional Development

• On-Demand Training Opportunities
• Paid Industry Events for Continuous Learning & Development
• Opportunities for Hands-On Learning, Growth and Advancement
• Access to LinkedIn Learning