Property Specialist

Insight Global; Kent (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Insight Global is seeking an administrative professional to act as the primary contact for walk-ins, calls, and emails, greeting tenants and visitors, and guiding them to the correct department.

The role involves processing tenant eligibility reviews, maintaining files, coordinating vendor services, and assisting in inspections and move-ins in a housing environment.

Qualifications

• Associate’s degree and moderate customer service and administrative experience or equivalent combination of education and experience.

Responsibilities

• Serve as main point of contact for walk-ins, phone calls, and emails; greet applicants, tenants, and visitors; explain processes and procedures, answer questions, and refer to appropriate department.
• Process tenant eligibility reviews and HUD-related requirements using established guidelines.
• Maintain and organize resident files and records; ensure timely scanning and indexing of paperwork.
• Coordinate with vendors, schedule services, and create purchase orders; assist in inspections and required testing and inspections.

Skills

Administrative experience

Attention to detail

Ability to follow instructions

Confidentiality

Recordkeeping

Independent work

Microsoft Office

Outlook

Word

Excel

PowerPoint

Public housing knowledge

Eligibility knowledge

Education

Associate’s degree

Tools

Microsoft Office Suite

Job description

Job Description

Serve as the main point of contact for walk-ins, phone calls, and emails; greet applicants, tenants, and visitors; explain processes and procedures, answers questions, makes recommendations and refers to appropriate department or individual based on needs.

Process annual and interim reviews of tenant eligibility to assure compliance with HUD regulations; track and process completion with tenants; verify income, criminal history, and landlord history; calculate household income to determine tenant rent; complete tax credit paperwork with tenants.

Manage and maintain resident files and records; ensure scanning and indexing of resident paperwork is done in a timely manner and consistent with policy and procedures; track outstanding purchase orders.

Perform tenant accounting authorizing adjustments to tenant accounts, security deposits, rent changes, retroactive billings, and maintenance charges.

Coordinate with vendors; schedule services; create purchase orders for goods and supplies; take work orders from tenants and alerts maintenance staff; assist in inspections; request service for routine vendor repairs; schedule annual testing and inspections of fire extinguishers, alarms, back flow testing and storm water catch basin; schedule pest control treatments and maintains logs.

Process move outs; schedule move out inspections; prepare charges and move out statements for residents; contact new resident and coordinate move-in date; create packets for new move-ins; schedule lease signing for manager; process move-in into the computer system; receive and process transfer requests when needed.

Assist property manager with organizational initiatives, special projects, and daily operations; act as Property Manager in their absence.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Associate’s degree and moderate customer service and administrative experience or equivalent combination of education and experience.
• Ability to accurately review and organize large volumes of documents with strong attention to detail.
• Ability to follow written instructions, classification guides, and standardized processes.
• Basic understanding of confidentiality and the importance of safeguarding sensitive information.
• Ability to maintain organized records and track work completed.
• Ability to work independently on assigned tasks within defined parameters.
• Proficiency using Microsoft Office programs including Outlook, Word, Excel, and PowerPoint and database software.
• General knowledge of the principles and practices of public housing and/or assisted housing.
• General knowledge of public housing and/or assisted housing eligibility rules, regulations and requirements.
• Ability to analyze facts and to exercise sound judgment in reaching conclusions.
• Ability to operate personal computer.
• Ability to communicate ideas effectively both orally and in writing.
• Ability to establish and maintain effective working relationships with governmental officials, residents, the general public and associates.