Property Services Manager: Turnkey & Maintenance Lead

Live Hilltop; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Pay

401k with Company Match

Medical/Dental/Vision

Life Insurance

Employee Referral Program

Short/Long Disability

Paid Time Off

Rent Discount

Growth Opportunities

Job summary

Hilltop Residential is seeking a Service Manager for Bristol Heights to oversee maintenance operations, supervise staff, and ensure timely, quality repairs across the community.

The role requires hands-on maintenance experience, proficiency with property management software, and the ability to manage budgets, bids, and vendor relations while coordinating with the community director to resolve resident issues and maintain safe, attractive grounds.

Qualifications

• 1+ years of hands-on general maintenance experience.
• Strong proficiency with property management software systems.
• Availability to work a flexible schedule, including weekends.
• Rotating on-call responsibility for after-hours emergencies.
• EPA/HVAC license or certification.
• Valid driver's license and/or access to reliable transportation.

Responsibilities

• Organize, prioritize, and guarantee service requests and repairs are made correctly and in timely manner
• Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times
• Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner
• Understand and execute service requests using computer software systems daily
• Perform turnkey work as required and ensure all make-readies are inspected
• Follow the standard operating procedures
• Keep basic knowledge of local and state codes for permitting, sign ordinances and pool regulations
• Follow and enforce the company's policies and procedures
• Communicate effectively with residents, fellow associates, vendors, and supervisors
• Work with community director to handle maintenance-related resident problems
• Assist community director with documenting counseling sessions with maintenance staff
• Maintain a preventative maintenance program to minimize emergency and service repairs
• Maintain hazard communications program; teach and promote safe work practices
• Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary
• Work with community director to obtain competitive bids for maintenance-related expenses
• Understand and adhere to budget guidelines
• Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community director
• Monitor inventory and maintain appropriate levels of parts and supplies

Skills

Maintenance experience

Property management software

Flex schedule

On-call rotation

EPA/HVAC certification

Driver's license

Job description

Hilltop Residential is seeking a Service Manager for Bristol Heights to oversee maintenance operations, supervise staff, and ensure timely, quality repairs across the community.

The role requires hands-on maintenance experience, proficiency with property management software, and the ability to manage budgets, bids, and vendor relations while coordinating with the community director to resolve resident issues and maintain safe, attractive grounds.