Property Process Optimization Analyst

Starr Indemnity & Liability Company

City of Rochester (NY)

On-site

USD 70,000 - 95,000

Full time

14 days+

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Job summary

Starr Indemnity & Liability Company seeks a Property Process Analyst to document, analyze, and enhance workflows across property insurance operations. You will map current and future-state processes, identify bottlenecks, and drive standardized procedures in partnership with business leads and project teams.

You will develop detailed process flows, RACI matrices, and user documentation while supporting process automation initiatives.

Qualifications

Bachelor’s degree in Business, Operations, Insurance, Industrial Engineering, or related field.
2+ years of experience in process analysis, process improvement, or business analysis in insurance or property/casualty.
Familiarity with business process mapping and documentation tools (Visio, Lucidchart, Blueworks Live) required.
Exposure to Lean, Six Sigma or similar methodologies is a plus.
Strong analytical, organizational, and problem-solving skills with attention to detail.
Excellent written and verbal communication and ability to work across business units.
Interpersonal and facilitation skills; comfortable collaborating with multiple stakeholders.
Results-driven, adaptable, and proactive in supporting process optimization goals.
High standards of ethics, integrity, and confidentiality.

Responsibilities

Analyze and document end-to-end processes across property insurance operational areas (underwriting, policy servicing, claims, loss control, etc.).
Map current and future-state workflows, identify pain points, redundancies, or gaps, and recommend practical improvements.
Support process standardization and optimization efforts in partnership with business leads, subject-matter experts, and project teams.
Assist in implementing process changes, including developing new procedures, user documentation, and change communications.
Develop and maintain detailed process flows, work instructions, and RACI matrices for core operational activities.
Participate in process design/redesign workshops; collect business requirements and improvement ideas.
Track and report on process performance metrics and KPIs, supporting management’s oversight of process effectiveness.
Perform root‑cause analysis on process‑related issues and help develop corrective action plans.
Support regulatory, compliance, and audit readiness by ensuring documented processes adhere to internal and external standards.
Collaborate with IT, operations, and analytics teams to support process automation and systems integration initiatives.
Act as a process resource for operational projects, strategic initiatives, and process governance activities as assigned by the COO.